Warranty Specialist

Job Title: Warranty Claims Specialist

Location: Gurgaon, Haryana

About noon

noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumer's online needs.

noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region's homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.

At noon we have the courage to pursue what seems impossible, we work hard to get things done, we go to great lengths to ensure that the experience of everyone from our customers to our sellers or noon Bandidos is stellar but above all, we are grateful for the opportunities we have. If you feel the above values resonate with you you will enjoy this incredible journey with us!

Job Description

We are seeking a meticulous and customer-focused Warranty Claims Specialist to join our team. The Warranty Claims Specialist will be responsible for managing warranty claims, ensuring timely resolutions and providing outstanding customer service throughout the process.

Responsibilities

You will:

• Receive and review warranty claims submitted by customers through various channels, including email, phone, and online platforms.
• Verify customer eligibility for warranty coverage based on established policies and procedures.
• Communicate effectively with customers to gather necessary information and documentation to process claims efficiently.
• Collaborate with internal teams, including customer service, sales, and product management, to address warranty-related issues and resolve customer concerns.
• Document all interactions and resolutions accurately in the company's database or CRM system.
• Coordinate with external vendors or manufacturers to facilitate product inspections, repairs, or replacements as needed.
• Follow up with customers to ensure satisfaction with the resolution of their warranty claims.
• Identify trends or patterns in warranty claims to recommend improvements in product quality or customer service processes.
• Assist in developing and implementing warranty policies and procedures to streamline claim processing and enhancing the overall customer experience.
• Stay updated on product specifications, warranty terms, and industry standards to provide accurate information and advice to customers.

Qualifications Required

• Bachelor's degree in business administration, customer service, or related field preferred.
• Proven experience in customer service, preferably in a warranty claims or after-sales support role.
• Strong communication skills, both written and verbal, with the ability to effectively interact with sellers service centers and internal teams.
• Excellent problem-solving and decision-making abilities, with a keen attention to detail.
• Proficiency in using CRM software or other customer service tools to manage and track warranty claims.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Knowledge of e-commerce platforms and online retail operations is a plus.
• Commitment to providing exceptional customer service and ensuring customer satisfaction.
• Flexibility to adapt to changing priorities and business needs.
• Positive attitude and willingness to go above and beyond to meet customer needs.

Who will excel

We're looking for candidates who thrive in a fast-paced, dynamic start-up environment. We're searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.

Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.

Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.