E2401677
Job Description
Role Title: VP, Account Management Fraud Strategy (L12)
Company Overview
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industrys most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
- We have recently been ranked #5 among Indias Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among Indias Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among Indias Best Workplaces for Women in 2022.
- We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.
Organizational Overview
Credit Team decisions credit actions across the lifecycle of a customer from acquisition to account management to collections and recover we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviours. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.
Role Summary/Purpose
The VP Fraud Strategy Manager will set and drive transactional fraud loss mitigating strategies that meet SYFs strategic vision of leveraging existing and incremental data and advanced analytics to improve the customer experience and improve P & L performance for several portfolios.
Key Responsibilities
- Assume ownership of fraud strategy development efforts certain portfolios
- Utilize internal and external data/tools to perform trend identification and work directly with other fraud team members and business leaders to design compensating controls.
- Manage transactional fraud strategies in both batch and real-time environments.
- Partner with advanced modeling teams to drive targeting/treatment solutions that meet business objectives
- Drive enhancements to differentiate the core fraud loss mitigation strategies across strategic portfolio segments that leverages the unique aspects of those segments.
- Partner with strategy optimization role to ensure strategy actions meet SYF financial commitments and risk appetite
- Work with finance team/PCMs team to ensure strategies are driving the desired P & L impacts
- Strategy owners are ultimately responsible for the ongoing effectiveness and monitoring of their strategies. As such this role will develop the framework for how we monitor, measure and report the results of our strategies to business
- Provide swift actions to combat immediate fraud attacks, and proactively prevent future such attacks.
Qualifications/Requirements
- Bachelors/Masters degree with 8+ years of experience in building analytically derived strategies with in Credit, Marketing, Risk or Collections in Financial services, or in lieu of a degree 10+ years of experience.
- Minimum 3 years experience in Authorization Strategy or Fraud Strategy Development or Implementation
- Minimum 3 years Project Management experience
- Minimum 2 years experience with operational and regulatory risk, and governance
- Demonstrated expert proficiency with SAS and/or SQL programming especially Data Extractions and ensuring data quality
- Expert level proficiency with Excel
Desired Characteristics
- Degree in Economics, Finance, Mathematics, Business, or Statistics strongly preferred.
- Master's Degree desired
- Excellent communication skills and experience with interacting successfully at all levels within the RCF organization.
- Outstanding collaborative and team management style.
- Ability to multitask and perform in a fast paced environment
- Demonstrated problem solving and critical thinking skills.
- International fraud/consumer finance experience a plus.
- Experience with CDCI, RAMS, PDR and CLBP2 database a plus
- Proven ability to work with data sources, data warehouses and database tools.
- Proven ability to successfully manage and implement projects on time & on budget.
- Proven ability to communicate with all levels of employees, management and clients.
Eligibility Criteria
Bachelors/Masters degree with 8+ years of experience in building analytically derived strategies with in Credit, Marketing, Risk or Collections in Financial services, or in lieu of a degree 10+ years of experience
Work Timings
This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs.
For Internal Applicants
- Understand the criteria or mandatory skills required for the role, before applying
- Inform your manager and HRM before applying for any role on Workday
- Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
- Must not be any corrective action plan (Formal/Final Formal) or PIP
- L10+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
- L10+ Employees can apply
Grade/Level : 12
Job Family Group
Credit
