Job Description
Role Accountability 1. Develop fraud prevention & detection framework through process controls at acquisition , portfolio management , customer request management and transaction monitoring stage.
- Custodian of FRM policy
- Create and revamp transaction monitoring rules to identify potential fraudulent transactions for decline or investigation by FRM team
- Create and revamp rules in Hunter / Risk decision engine for application scrutiny by FRM team at onboarding stage
- Introduce alternate data vendors for online validation during digital acquisition (Spark/ Sprint ).
6 Give inputs for authorization strategy across portfolio segments and take initiatives to optimize authorization rate in partnership with external network providers and internal stakeholders.
- Monitor daily dispute trends and leverage the same for modifying fraud detection strategy and processes.
- Lead digitization of fraud policies and strategies in decision engines (Blaze, Falcon ) as well as in other systems
- Case wise review of disputes including desktop investigation and identifying trends for field investigation
- Ensure optimal utilization of Bureau data to identify anomalies in customer profile / credit history
- Regulatory reporting for Fraud Risk (RBI, MHA etc. ) including managing Fraud Loss approval Committees
- Fraud agent training and monitoring (adherence to SOP) and implementation of CAP policies
- Red teaming, analyzing systems and processes for gaps which could lead to potential misuse by employees and customers for fraudulent gains.
- Ensure suggestions of FLAC and QMC to be incorporated in policies, processes and strategies.
Measures of Success(Define the Outcomes expected of the role)
- Adherence to fraud loss and customer compensation budget
- Dispute rate as per threshold defined by MD
- Authorization rate as per agreed threshold
- Completion of Critical Projects on Digitization & Automation as per agreed objectives
- Regulatory reporting as per timelines prescribed
- Quality control on FRM operations , as per prescribed SLA
- Implementation of desired changes in policies , processes and strategies by FLAC and QMC
Technical Skills / Experience / Certification (If any) 1. Knowledge of SAS, SPSS Modeler, SAS E Miner, Python and R etc. ( at least one is required)
Competencies critical for role with High Proficiency Analytical skills
Problem solving skills
Stakeholder Management
Process Orientation
Key External Stakeholder(s) Card Networks, Credit bureaus, Alternate Data Providers, Authorization control services
Key Internal Stakeholder(s) Marketing, IT, Services, Operations, Compliance
Must have Qualification Master's degree in economics, statistics, operations research, mathematics, MBA (Finance)
Over All experience in role 15-18 years of post qualification experience
Relevant Experience with respect to the role 10-12 years of experience in Mid/Senior role in retail lending
