US Soft Collections (Voice) - International BPO

Description

We are seeking a US Soft Collections (Voice) professional to join our International BPO team. The ideal candidate should have 0-4 years of experience in the job market context of India and be able to demonstrate excellent communication and negotiation skills. The candidate should be able to work in a fast-paced environment and be able to handle high-pressure situations effectively.

Responsibilities

• Contact customers with delinquent accounts to discuss payment options and negotiate payment plans
• Maintain accurate records of customer interactions and account status updates
• Ensure compliance with all applicable laws, regulations, and company policies
• Meet daily, weekly, and monthly targets for collections and call quality
• Provide excellent customer service by addressing customer concerns and resolving issues in a timely manner
• Identify and escalate complex customer issues to the appropriate department for resolution
• Keep up to date with industry trends and best practices in collections

Skills and Qualifications

• Bachelor's degree in any field
• 0-4 years of experience in US Soft Collections (Voice) or similar role
• Excellent communication and negotiation skills
• Ability to work in a fast-paced environment and handle high-pressure situations effectively
• Strong attention to detail and accuracy
• Proficient in MS Office and basic computer skills
• Knowledge of applicable laws and regulations related to collections
• Ability to work independently and as part of a team
• Excellent problem-solving and decision-making skills