This role is 100% remote for residents of India.
Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, all things marketing operating system that creates limitless opportunities for our customers. With over 60,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 600+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.
Who You Are:
You are searching for your opportunity to impact the experience of SaaS customers at the very beginning of their customer journey. Providing them with world class engagement the moment they begin a trial with the HighLevel platform. Your strategic and creative thinking skills allow you to meet the demands of our prospective customers by intelligently speaking to the solutions HighLevel offers and how it will benefit their business. You'll flourish in our dynamic performance based atmosphere that gives you autonomy to work independently on some projects and collaborate with various departments on others. Tie it all together with an all hands on deck attitude, excellent communication and time management skills and this is the job for you!
To be successful in this role, you will demonstrate best in class service and be a subject matter expert on how the HighLevel platform fits into their business strategy and success. You will have experience working in a high-performance, high-accountability environment. You are comfortable switching gears quickly, and passionate about helping people. Your excellent communication skills and working knowledge of the SaaS/Marketing landscape will serve you well.
What You'll Be Doing:
Identify, engage and nurture new customer relationships
Align solutions to the customer's goals, needs and objectives
Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion
Learn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metrics
Conduct consultative trial engagement efforts for HighLevel's sales process (via Zoom)
Engage through additional communication channels such as phone, SMS, email, ticketed & live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying client
Collaborate with customers and cross-functional teams to identify compelling solutions
Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices
Provide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions)
Other duties may be assigned and/or modified as business needs dictate
What You'll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience/Education/Certifications Required:
Bachelor's Degree or equivalent SaaS experience is strongly preferred
0-2 Years of previous customer service experience or a relevant role - even better if you've been in a Sales Development or Technical Sales role
A strong technical aptitude to help our users succeed with the HighLevel software
Experience with technical documentation and presentation skills preferred
Working knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
Experience working with and or ability to learn the use of various CRM platforms and communication systems
Working knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn and other social media
Strong time management, organizational skills and interpersonal communication skills, both verbal and written
Self-motivated to maintain regular contact with customers, management, and peers
You can translate technical ideas for non-technical audiences
Demonstrable critical thinking, communication, and creative problem-solving skills
Ability to learn new complex software platforms quickly
Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
Highly organized to manage and prioritize several different responsibilities at any given time
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
