Telesales Executive

Roles and Responsibilities

Counselling potential learners, helping them plan their career path and understanding how

Veranda Race can catalyse their career.

Carrying weekly enrolment /revenue and collection target.

Establishing the uniqueness and effectiveness of Veranda Race model of online/blended learning.

Owning the complete sales closing life cycle for leads assigned to you. This includes making

phone calls, sales closing, and post-sales relationship management.

Maintaining a detailed database of all the interactions on the CRM with the leads and providing

constant feedback to the marketing team on lead quality.

Manage large amounts of Inbound calls / Outbound calls

Generate sales leads

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive

communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limit;

follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers