Tele Caller Executive

Position:Telecaller

• Location:Kochi

• Job Type: Full-time

We are looking for an enthusiastic Telecaller to join our team. The successful candidate will be responsible for making outbound calls to potential and existing customers, generating leads, and providing excellent customer service. If you have excellent communication skills and enjoy working in a dynamic environment, we want to hear from you.

• Key Responsibilities:

• 1) Outbound Calling:

Make outbound calls to potential and existing customers to inform them about our products and services.

• Follow up on leads and convert them into sales opportunities.

• 2)Customer Interaction:

Engage with customers in a friendly and professional manner.

• Address customer inquiries, resolve issues, and provide relevant information about products or services.

• 3)Lead Generation:

Identify potential customers and generate new leads through targeted calling.

• Maintain and update a database of customer information.

• 4)Sales Support:

Assist the sales team by scheduling appointments and follow-up calls.

• Provide detailed information about products and services to prospective customers.

• 5)Record Keeping:

Maintain accurate records of calls, customer interactions, and sales.

• Update customer information in the CRM system.

• 6)Feedback and Reporting:

Collect and report customer feedback to help improve products and services.

• Prepare daily and weekly reports on call activities and sales performance.

• Qualifications:

Proven experience as a Telecaller or in a similar customer service role.

• Excellent communication skills, both verbal and written.

Strong persuasive and negotiation skills.

• Ability to handle customer objections and turn them into opportunities.

Good organizational and time management skills.

• Proficiency in using CRM software and Microsoft Office.

High school diploma or equivalent; a degree in a related field is a plus.

• Skills:

Strong phone presence and active listening abilities.

• Ability to work independently and as part of a team.

* High level of patience and resilience.

• Attention to detail and accuracy.

Interested candidates should submit their resume

Job Type: Full-time

Pay: From 12,

• 00 per month
  
  Schedule:
• Fixed shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person