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Description And Requirements
Junior Service Desk Engineer
(I) Job Responsibilities
Understanding of the use of common office applications desktop operation and maintenance, in English by telephone, e-mail, online communication and other work to provide IT technical support and services to users, the content includes not limited to:
- Provide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client's standard software.
(II) Qualifications:
- Good oral English, can listen, read, and write, English language proficiency certificate is preferred.
- IT related work experience of one year and above or computer major is preferred.
- Good service consciousness, and teamwork spirit.
- Strong learning ability and cheerful personality.
- Strong communication and understanding ability.
- Able to accept 7*24 night-shift rotation.
Intermediate Service Desk Engineer
(I) Job responsibilities
Skilled in the use of common office applications desktop operation and maintenance, in English by telephone, e-mail, online communication and other work to provide IT technical support and services to users, including but not limited to:
- Provide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client's standard software.
- Responsible for daily operation and maintenance work, such as: Windows OS, Office365 field, AD field.
- Application of desktop network related skills (wired, wireless, VPN connection, etc.), configuration and debugging of small network devices (router, HUB).
- Account management support.
(II) Qualifications:
- Good oral English, fluent in listening, reading, and writing.
- Bachelor's degree or above, three or more years of relevant work experience in desktop operation and maintenance;
- Excellent service consciousness, and teamwork spirit.
- Strong learning ability and cheerful personality.
- Excellent communication and understanding ability.
- Able to accept 7*24 night-shift rotation.
- Proficient in the basic functions and use of commonly used office software, able to install and use standard office software, basic daily software debugging and problem-solving skills.
- Have basic network knowledge, familiar with TCP/IP, VLAN, Dot1x, STP and other working principles.
- Familiar with the working principle of Windows AD domain environment.
- Good ability to resist pressure.
Senior Service Desk Engineer
(I) Job Responsibilities
Proficient in the use of common office applications desktop operation and maintenance, in English through telephone, e-mail, online communication and other work to provide IT technical support and services to the user, including but not limited to:
- Provide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client's standard software.
- Provide specialized service support for VIP users.
- Responsible for writing documents related to system operation and maintenance, updating, and optimizing the knowledge base and workflow.
- Rapidly locate and solve system failures, analyze the causes of failures, and specify preventive measures. For complex problems, be able to quickly organize the attack.
- Responsible for interfacing with the level2 team for learning and doing knowledge transfer to the service desk team.
- Acting as a shift leader to monitor the on-site business situation and handle escalated difficult or urgent issues.
(II) Qualifications:
- Good oral English, fluent in listening, reading, and writing, with good language skills and written report ability.
- bachelor's degree or above, five years and above related working experience in desktop operation and maintenance.
- Excellent service consciousness, and teamwork spirit.
- Excellent learning ability and cheerful personality.
- Excellent communication and understanding ability.
- Able to accept 7*24 night-shift rotation.
- Proficient in operating system registry, group policy, services, logs, CMD commands, etc., can analyze and solve difficult technical problems.
- Proficient in operation and maintenance and operation and maintenance tool development, knowledge base and other system platform maintenance.
Additional Locations:
- India - Karntaka - Bangalore
- India - Karntaka - BANGALORE
- India
- India - Karntaka
- India - Karntaka - Bangalore , * India - Karntaka - BANGALORE
