107

Knowledge Base Jobs

Service Engineer -Oppo Sansco Technology

Permanent Job

India

1-5 years

technical support knowledge base articles Customer Satisfaction Troubleshooting Software Hardware Technical Documentation

4 days ago

HR Services Representative

Permanent Job

Hyderabad / Secunderabad, Telangana ,

India

0-2 years

Hris position management billing organization management personnel changes Service Manager new-hire processing escalate issues work authorization self-service model Accuracy first call resolution HR projects non-employee workers employment data tracking Efficiency vendor coordination Knowledge Base employment verification data changes macros User Acceptance Testing Research Troubleshoot SLA Interfaces

3 days ago

SERVICE DESK-SERVICE DESK

Permanent Job

Pune ,

India

3-4 years

software usage third-party firm Knowledge Base vendor coordination MS Teams Pc mobiles basic level knowledge diagnose analyze Troubleshooting Hardware onboarding orientations Peripherals Ios Android Logmein Mac Laptops Desktops Service Desk Management Asset Management

5 days ago

SERVICE DESK-SERVICE DESK

Permanent Job

Pune ,

India

3-4 years

5 days ago

Helpdesk Support Engineer/IT Helpdesk Engineer

Permanent Job

Jaipur ,

India

5-8 years

analytical Confidentiality Software remote desktop tools IT equipment EDR user guides Organizational Skills Deployment problem-solving skills customer-focused approach system updates Hardware Cisco Certified Network Associate (CCNA) knowledge base articles best practices Security Policies communication abilities Entra Microsoft Certified Professional (MCP) Configuration Vpn network connectivity Comptia A+ Network Issues Patches Operating Systems Software Applications Applications Backups Azure

6 days ago

Process Specialist- Insurance

Permanent Job

India

5-7 years

465000 - 483000 INR

SLA targets escalations work instructions continuous process improvement Knowledge Base training plan Root Cause Analysis change management

4 days ago

CV Tech Support

Permanent Job

Hyderabad / Secunderabad, Telangana ,

India

2-5 years

Knowledge Base SaaS application Case Management Escalation Management Application Support Defect Sql Queries Scripting

6 days ago

Asst. Team Leader service desk

Permanent Job

Pune ,

India

5-7 years

Networking concepts Intermediate Email etiquette Expert Recognize Efforts Advanced Patience Advance Relating to Others Advance Training need identification Customer service skills Expert Conflict Management Skills Advance Analytical Skills Technical Troubleshooting - End Devices - Advance Analytical skills Intermediate Client Technical Service Awareness Intermediate Telephone etiquette Expert Positive attitude to change Advance Operations Management Dealing with Fairness Expert Effective Business Communication Contact center platform operating skills Intermediate Attitude to feedback/willing to learn Advance Influencing Others Advance Coaching for Success Advance Sla Management Presentation Skills Technical Troubleshooting - Account Management/password reset - Advance Client Business Awareness Advanced Managing Stress Advance Technical Troubleshooting - OS Advance Client Process Knowledge Advanced Result Focus Intermediate Self-Development Intermediate Knowledge Base Navigation Skills Advanced Personal Credibility Advance Conflict management skills DMAIC Methodology Intermediate Measuring Performance/Performance Management Skills Advance Fostering Team Work - Advanced Performance Management skills Follow Through Advance Insight into the Customer"s Mindset Advance Drive to Win Intermediate Decision Making Skills Advance Contact center platform reports Intermediate Motivating Others Advance Coaching skills Solution Based Approach Advance Operations Management Advanced Effective Business Communication Advance Operational knowledge of contact center platform and ITSM tool Team Player Advance Ticketing Tool Advance Approachability Advanced Ms Office Capacity Management Itil

4 days ago

Subject Matter Expert - SD

Permanent Job

Pune ,

India

5-7 years

4 days ago

Asst. Team Leader service desk

Permanent Job

Pune ,

India

5-7 years

4 days ago

SAP Success Factor Analyst

Permanent Job

Noida ,

India

2-4 years

SuccessFactors Certification data insights Development user guide creation EC Data Migration SuccessFactors reporting tools data flows Technical Specification consulting firm maintenance protection guidelines Communications Execution manage knowledge-base Business Analyst User Guidance Training Advanced Excel activities planning Conditional Formatting Pivot Tables in-house HR Information Systems key HR Systems projects data feeds Data Conversion SuccessFactors releases UATs change requests implementation projects Release process end user support Delivery Compliance Bachelor"s Degree Sap Successfactors Testing Test Plan Creation System Admin Impact Analysis Excel Functional System Maintenance systems integrator Powerbi Vba macros Integration Activities System Architecture System Design Troubleshoot Support Vlookup Interfaces Data Migration Data Privacy

5 days ago

Tanzu Support L3

Permanent Job

Navi Mumbai ,

Mumbai ,

India

8-10 years

VMware Tanzu dedupe storage preventive processes automation backup as a service container user guides SRE Sops documents best practices creating knowledge base articles vSAN Storage VMware stack PAAS Services cloud eco system overprovisioning commitment ratios Kubernetes Platform Vsphere DevSecOps Dockers Cicd Application Architecture Nsx

11 days ago

Castrol CustomerExperienceTeam Leader

Permanent Job

Pune ,

India

0-2 years

customer service Continuous Improvement Root Cause Analysis Training BOT knowledge base management Negotiation process improvement Knowledge Management Resilience Reporting coaching Compliance Complaint Management Team Management Virtual Assistance relationship management Active Listening Escalation Management service delivery Erp Data Management Digital Transformation Service Level Management

9 days ago

Hiring for Mac Administrator with Jamf Pro

Permanent Job

Pune ,

India

6-10 years

Jamf Pro Casper Imaging OneDrive Apple Script Policy Creation generating reports Casper Admin protocols Jamf agent Knowledge Base composer Self-Service Active directory Volume Purchase Program Munki reporting Printer settings Troubleshooting Distribution Points deploying Training Munki Apple Push Notification Services Casper Remote Packaging Smart Computer Group Dock items KB configuration management database Root Cause Analysis Recon Mac App Store AutoPkg Unix terminal commands Cloud Distribution Points Microsoft Office Suite trust error networking topologies Settings Policies Merge conflict call analysis Configuration Profiles thin provisioning onenote Disaster recovery management Autopkg Distribution of applications Managed Preferences Munki recipe Jamf binary JDS Static Computer Groups VPP File Vault Migrating Methodologies Itil Shell Script DEP Apache Tomcat Dns Github Cmdb DHCP Change Scripts Jss Incident Security Management Software Distribution Problem Management Upgrading Patch Management Macos Mysql Database Monitoring Tools Ticketing Tool Python Ms Intune

13 days ago

Head of Training & Quality

Permanent Job

Hyderabad / Secunderabad, Telangana ,

India

5-7 years

zendesk 3rd party suppliers Training Content Sports Knowledge Base Quality framework Stakeholder Management Problem Solver Policy Management analytical digital contact channels

11 days ago

Global IT Endpoint Engineer Senior Specialist

Permanent Job

Gurgaon / Gurugram ,

India

0-2 years

knowledge base articles user guides Software Hardware Mac Troubleshoot Comptia A+ Agile Windows

14 days ago

Castrol Customer Experience Team Leader

Permanent Job

Pune ,

India

0-2 years

customer service service level agreements BOT Training ERP systems data collection systems Process Improvements Root Cause Analysis knowledge base documents Complaint Management service delivery Service Level Management

9 days ago

Customer Success Specialist

Permanent Job

Pune ,

India

1-3 years

Customer Support Organizational Skills communication ad-hoc reporting knowledge base management client application implementation Interpersonal Skills Attention To Detail customer service

11 days ago

Senior Program Manager II

Permanent Job

Chennai ,

India

0-2 years

CRM system requirements Application portfolio optimization Knowledge Base white/technical papers landscape assessment Medical Devices Non Functional Requirement cardio solution architecture

11 days ago

Business Operation Trainee

Permanent Job

Bengaluru / Bangalore ,

India

1-3 years

technical issues course delivery internal use process improvement initiatives student engagement Student Services Knowledge Base support teams online events Content digital resources instructors video content operational workflows schedules Academic protocols operational tasks course completion rates operational reports operational metrics course launches Documentation live classes performance summaries learning management systems platform performance Inventory Management course materials platform management tech teams onboarding process Webinars

10 days ago

ASSOCIATE CONSULTANT

Permanent Job

Chennai ,

India

4-8 years

Regulatory Requirements Interviews Customer Experience Knowledge Base first call resolution service improvement plans Training coaching Hiring Incident Management Problem Management

11 days ago

Urgent requirement of Forgerock Professionals in Wipro

Permanent Job

Pune ,

India

3-5 years

operational best practices standard operating procedures knowledge base articles configuration changes ForgeRock AM Patching runbooks Upgrades Incident Management Application Support Slas

17 days ago

Service Desk Coordinator

Permanent Job

Hyderabad / Secunderabad, Telangana ,

India

2-4 years

customer service USU solutions faulty master data process and other deviations Software Process Improvements KPIs remote tools KScout trees knowledge base information Hardware inbound customer service requests basic to moderately complex inquiries Master Data

18 days ago

Cloud Ops Engineer

Permanent Job

Hyderabad / Secunderabad, Telangana ,

India

0-2 years

Documentation Knowledge Base cloud platforms cloud monitoring solutions Root Cause Analysis performance metrics Resource Allocation Security access management Troubleshooting automation initiatives infrastructure as code Encryption Incident Management Identity

17 days ago

Senior Engineer L2 - PIM Solution (CyberArc)

Permanent Job

Bengaluru / Bangalore ,

India

3-5 years

Escalation point for device issue resolution Submission Scan reports VA Tool Scheduling / Performing VA scans Solution recommendation va General SOC Admin Event correlation Incident Validation Admin Cyber certification Resolve escalations Rule base Management Analysis Resolve user queries SOC L2 Comp TIA Security+ Maintain knowledge base Ceh Ccna Penetration Testing Patch Management

18 days ago

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Knowledge Base Jobs

Service Engineer -Oppo Sansco Technology

HR Services Representative

SERVICE DESK-SERVICE DESK

SERVICE DESK-SERVICE DESK

Helpdesk Support Engineer/IT Helpdesk Engineer

Process Specialist- Insurance

CV Tech Support

Asst. Team Leader service desk

Subject Matter Expert - SD

Asst. Team Leader service desk

SAP Success Factor Analyst

Tanzu Support L3

Castrol CustomerExperienceTeam Leader

Hiring for Mac Administrator with Jamf Pro

Head of Training & Quality

Global IT Endpoint Engineer Senior Specialist

Castrol Customer Experience Team Leader

Customer Success Specialist

Senior Program Manager II

Business Operation Trainee

ASSOCIATE CONSULTANT

Urgent requirement of Forgerock Professionals in Wipro

Service Desk Coordinator

Cloud Ops Engineer

Senior Engineer L2 - PIM Solution (CyberArc)