Technical Support Analyst

We are hiring for one of our KPO Clients in Chandigarh, They are hiring for a Technical Support Analyst profile.

Qualifications and Skills

Bachelor's degree in Computer Science or any graduation

Strong problem-solving and analytical skills

Excellent communication and customer service skills

Ability to work independently and in a team environment

Familiarity with operating systems, networks, and software applications

Candidate must be flexible with shifts

Roles and Responsibilities

Provide technical support and assistance to clients via phone, email, and chat

Must have excellent communication skills

Troubleshoot hardware and software issues and provide solutions

Ensure timely resolution of client issues to maintain high customer satisfaction

Document all support interactions and resolutions accurately

Escalate complex issues to senior technical support analysts

Collaborate with other teams to resolve client issues effectively

Stay up-to-date with product knowledge and industry trends

Contribute to the development of support resources and knowledge base

5 days Working

Day and Night (Both shifts are available )

Cab Facilities (Girls and boys)

salary 18-23K in hand

Freshers also can apply

Immediate joiner

Contact no. 8264166124

Contact no. 8264166124