Job Category
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
MuleSoft's Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Senior Technical Consultant on our Global Services Delivery (GSD) team, you will work hands-on with our customers and partners to address critically important business challenges using MuleSoft's Anypoint Platform. You will provide technical guidance on MuleSoft implementation projects, evaluate the customer's technical and functional requirements, and develop cost-effective solutions to provide customers with demonstrable returns.
As a subject-matt guide in the field, you will develop solutions to help customers realize their business goals and advise them on standard methodologies for on-premise, cloud, and hybrid integration, and API management.
What you'll achieve:
3 months:
. Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement
. Begin participation in field activities with clients by shadowing seasoned architects/senior consultants and practicing enablement gained from training
. Begin to complete MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches
. Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies start to develop and give subject-matter expertise and project deliverables to architects to review for incorporation into internal knowledge exchanges
12 months:
. Continue to provide delivery of projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle
. Internalize frameworks, project deliverables, best practices/policies and implementations and vet with Senior Architects to chip in to internal collaboration networks and IP sharing
. Identify ongoing risks and struggles throughout project experiences in the field and chip in to defining and implementing internal mitigation measures to meet customer needs
. Supply to technical brown bag sessions and publish reusable content to the field
. Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design
What you'll need to be successful:
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
. 6+ years of relevant hands-on development experience implementing integration solutions
. Hands-on integration development experience with MuleSoft.
. API Management solutions (Apigee, Mashery, etc)
. one or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g., NetSuite, Oracle, Siebel, SAP, WorkDay, etc.)
. Confirmed experience implementing multiple technical integration project SDLCs (Software Development Process) end-to-end
. Validated ability to optimally conduct solutions within a diverse technical team of client, SIs, contractors, and internal teams
. Give integration artifacts to internal initiatives to enrich services organization practices
. Solid understanding of on-premise infrastructure and cloud-based deployments and configurations along with monitoring and management
. Experience developing, profiling, and fixing Java application code and automated testing tools
. Experience in completing technical design documentation and technical reference mat
Accommodations
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