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Oracle

Technical Analyst 2- Storage Support

Early Applicant
  • 3 days ago
  • Be among the first 50 applicants
Exp: 4-6 Years

IT/Computers - Hardware & Networking

(estd)

Job Description

This vacancy is for a Technical Support Engineer, ZFS Storage Appliance, minimum 4 yrs exp, for our fast growing Oracle Cloud Storage solution.

For this job, you will be responsible for :

. Provide post-sales -ZFSSA storage and ZS OCI cloud support to Oracle customers, partners.

. Display and maintain a high level of professional behavior at all times.

. Assist in ensuring Oracle Services meet Customer Satisfaction goals.

. Provide problem isolation and resolution.

. Create knowledge documentation as necessary to assist with possible future problem resolution.

. Act as an interface with Support, Sales and Professional Services organizations to ensure proper support delivery is available for customer needs.

. Ensure proper implementation of Corporate programs and processes.

. Work closely with all levels of customer and external engineers and management on the most complex problems.

. Prioritize workload and advance technical problems where appropriate to the next level of expertise.

. Effective time management skills.

. Escalate calls to the appropriate level, in a timely manner.

. Ability to learn and integrate new technologies in a fast-paced environment.

. Highly developed troubleshooting skills.

. Work on weekends /holidays as per the shift roster from time to time.

. Hands-on and remote troubleshooting experience with server and storage products, hardware and software, system level troubleshooting skills and or system administration skills (Solaris, Windows, Linux, etc.)

Technical expertise:

At least 4 years of working experience and expertise in the following areas:

Storage:

  • Storage concepts (RAID) topologies, SAN, NAS and Storage protocols - Fibre Channel, SCSI, serial attached SCSI (SAS), Infiniband, SATA.
  • Experience in Troubleshooting NAS and SAN issues.(such as performance, mapping, multiple drive failures, firmware etc).
  • File System concepts.(ZFS, zpool, UFS, file permissions..) preferred.
  • Storage product certification is an advantage.
  • Cloud Storage concepts.

Network:

  • Good understanding of Network concepts, and topologies.
  • Experience preferred with TCP/IP Protocols, Ethernet, routing, aggregation, virtualization,NFS,CIFS,Samba, Naming Services, LDAP,DNS, Network Security.
  • Experience preferred with diagnostic tools such has traceroute, packet analyzers.
  • CCNA , Network Certification is an advantage.

Operating Systems:

  • Solaris (preferred), Unix, Windows, Linux.
  • Solaris (Networking, Security) certification is an advantage.

Desirable:

  • Knowledge of ZFS Storage Appliance hardware architecture and ZFS File system.
  • Knowledge of Solaris internals and concepts, such as traps, interrupts, locking mechanisms, scheduling and memory management.
  • Ability to write and understand shell script and c-code.

Soft Skills:

  • Skills in troubleshooting, and problem resolution.
  • Good customer interaction and organizational skills.
  • Good verbal and written English Language communication skills.

Career Level - IC2

Skills Required

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Date Posted: 22/11/2024

Job ID: 101111609

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About Company

Oracle Corporation is an American multinational computer technology corporation headquartered in Austin, Texas.In 2020, Oracle was the second-largest software company in the world by revenue and market capitalization.The company sells database software and technology (particularly its own brands), cloud engineered systems, and enterprise software products, such as enterprise resource planning (ERP) software, human capital management (HCM) software, customer relationship management (CRM) software (also known as customer experience), enterprise performance management (EPM) software, and supply chain management (SCM) software.

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