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IT/Computers - Hardware & Networking
This vacancy is for a Technical Support Engineer, ZFS Storage Appliance, minimum 4 yrs exp, for our fast growing Oracle Cloud Storage solution.
For this job, you will be responsible for :
. Provide post-sales -ZFSSA storage and ZS OCI cloud support to Oracle customers, partners.
. Display and maintain a high level of professional behavior at all times.
. Assist in ensuring Oracle Services meet Customer Satisfaction goals.
. Provide problem isolation and resolution.
. Create knowledge documentation as necessary to assist with possible future problem resolution.
. Act as an interface with Support, Sales and Professional Services organizations to ensure proper support delivery is available for customer needs.
. Ensure proper implementation of Corporate programs and processes.
. Work closely with all levels of customer and external engineers and management on the most complex problems.
. Prioritize workload and advance technical problems where appropriate to the next level of expertise.
. Effective time management skills.
. Escalate calls to the appropriate level, in a timely manner.
. Ability to learn and integrate new technologies in a fast-paced environment.
. Highly developed troubleshooting skills.
. Work on weekends /holidays as per the shift roster from time to time.
. Hands-on and remote troubleshooting experience with server and storage products, hardware and software, system level troubleshooting skills and or system administration skills (Solaris, Windows, Linux, etc.)
Technical expertise:
At least 4 years of working experience and expertise in the following areas:
Storage:
Network:
Operating Systems:
Desirable:
Soft Skills:
Career Level - IC2
Date Posted: 22/11/2024
Job ID: 101111609
Oracle Corporation is an American multinational computer technology corporation headquartered in Austin, Texas.In 2020, Oracle was the second-largest software company in the world by revenue and market capitalization.The company sells database software and technology (particularly its own brands), cloud engineered systems, and enterprise software products, such as enterprise resource planning (ERP) software, human capital management (HCM) software, customer relationship management (CRM) software (also known as customer experience), enterprise performance management (EPM) software, and supply chain management (SCM) software.