Team Lead Telesales Support

About the Role:

Our client, a dynamic company in the iGaming field, is seeking a dedicated Team Lead Telesales Support to join their team on a full-time, on-site basis in Abu-Dhabi (RELOCATION PROVIDED). The ideal candidate will lead a team of Telesales executives (voice process) working around the clock in 24/7 shifts. Your primary focus will be ensuring that service level agreements (SLAs) are consistently met, and operations run smoothly without escalations or errors. Additionally, you will manage customer onboarding campaigns for the client's website.

Key Responsibilities:

• System Setup: Configure Dialer (CRM) software for team use.
• Training: Onboard and train new team members.
• Quality Assurance: Conduct regular quality analysis to maintain high service standards.
• VIP Customer Engagement: Engage with VIP users for feedback, upselling, new product signups, and retention.
• Team Management: Effectively handle escalations, daily reporting, and manage team incentives.
• Recruitment Support: Assist in the hiring process for new team members.

Required Qualifications:

• Bachelor's or Master's degree in any field.
• Exceptional communication skills in both English and Hindi.
• At least 2 years of experience managing outbound and inbound voice process teams within the iGaming/Gambling industry.
• Proficient in Microsoft Office tools (Excel, PowerPoint, Word).
• Experience with CRM and other calling tools.
• Strong leadership, communication, and collaboration skills.
• Readiness to work in 24/7 shifts.

What's in it for you:

• Competitive compensation package, attractive bonus scheme.
• Comprehensive relocation support to UAE - visa, transportation, accommodation, medical insurance.
• Growth opportunities.
• Supportive and professional work environment.
• Generous vacation and sick leave policies.

Our client offers a collaborative work environment and opportunities for professional growth. If you have the expertise and are ready to take on a leadership role in customer support, we invite you to apply and become a part of their success story.