Skills:
Hands on experience with ERP and CRM systems, MS Excel, Excellent communication skills, Presentation Skills, Teamwork and motivational skills, Analytical and multitasking skills,
Company Overview
Akshar School Solutions Private Limited is a leading provider of branded school supplies, including uniforms and accessories, at affordable prices. We aim to be a one-stop-shop for all school needs, offering a wide range of products. Our mission is to provide the best-in-class, simple, easy-to-use, and intuitive learning and management solutions for schools.
Job Overview
We are seeking a highly motivated and customer-oriented Sr. Support Executive to join our team at Akshar School Solutions Private Limited. As a Sr. Support Executive, you will be responsible for providing exceptional support to our clients and resolving their issues in a timely and efficient manner. This is a full-time position based in Hyderabad, Telangana, India.
Qualifications And Skills
- Bachelor's degree in a relevant field
- Proven experience as a support executive or similar customer-facing role
- Junior level support experience (1 to 3 years)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize workload
- Attention to detail and accuracy
- Proficiency in using support software and tools
- Patience and empathy in dealing with clients
- Ability to work in a fast-paced and dynamic environment
Roles And Responsibilities
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Provide data and guides to help the sales team
- Develop and monitor performance indicators
- Manage sales tracking tools and report on important information
Keep record of sales trends
- Liaise with account managers to develop specific sales strategies
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience
- Suggest sales process improvements
