Job Description
Responsible for teams providing HR Operations support for APAC & EMEA and overseeing global processes, while partnering with cross-functional teams and leaders to enable effective service delivery. You will actively engage in the day-to-day operations of teams, managing direct and indirect teams to enable the speed of HR Processes (end-to-end Employee Lifecycle). You will be the second level escalation point for queries submitted by employees globally. You will be responsible for continuously improving the teams overall performance by creating a strong customer experience approach and driving innovative process improvement initiatives. You will be responsible for managing escalations, on-time delivery & quality within the stipulated time effectively.
This role requires outstanding organizational, communication, and leadership skills.
JOB DUTIES:
- Managing the day-to-day operations, implementing necessary changes, and adhering to compliance procedures, laws, and regulations
- Manage a team of approx. 16 members across APAC & EMEA and accountable for their service delivery, performance management and development
- Enabling success for shared resources with Payroll Admin Team
- Managing in-country support with local HR resources
- Oversee supervisors who manage teams assigned to all tasks related to the employee lifecycle, ensuring a seamless experience from onboarding to offboarding (including New Hire Experience)
- Ensure the highest level of HR data accuracy through data analysis and regular maintenance and governance processes
- Maintain a strong management operating system (MOS) with key stakeholders
- Ensure teams are up to date with all process documentation and compliance with country-specific regulations
- Continuously engage, motivate and develop talent
- Contribute to the development, documentation and implementation of new HR administrative processes and policies
- Develop, lead and implement operational strategies (projects & initiatives) to improve customer service, increase employee, manager and HR business partner productivity and simplify HR processes
- Leading Robotic Process Automation (RPA) for Global HR to enable efficiency within HR to speed up business processes
- Leading the end-to-end HR integration efforts for all regions responsible (acquisitions and divestitures) and supporting acquisitions globally
- Manage the approval process for mailbox accesses for internal employees
- Manage & resolve audit queries from time to time (both internal & external) aligning to local governance & regulations
- Consult with Legal/Data Privacy/Works Council for processes/projects (exceptional requests, new initiatives, changes to the existing processes etc.)
- Serve as Authorized Signatory for Visa/Appointment letters and other compliance-specific processes (Provident Fund Portal & Gratuity)
We Required
- Advanced proficiency in English, with daily use required
- Ability to present effectively to a global audience
- 10 or more years in a senior leadership role in human resources or related function
- Masterful organizational, communication, and leadership skills, backed by previous professional success
- Superior knowledge of multiple operational functions and sound stakeholder management
- Proven ability to plan and manage operational processes for maximum efficiency and productivity
- Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands
- Strong working knowledge of regional HR Operations and legal guidelines
- Superior negotiation skills for both internal and external purposes
- Strong working knowledge of data analysis and performance metrics, using CRM or related business management software
- Flexible to working in shifts generally catering to APAC & EMEA timings (12pm-9pm)
WE VALUE:
- A strong desire to learn and grow within the HR field
- The ability to anticipate and understand customer needs, providing clear and helpful guidance
- A strong customer-focused approach
- Excellent time management and prioritization skills
- Experience with Oracle Core is an advantage
- Demonstrated problem-solving skills and analytical skills
- Excellent customer service skills, communication skills and interpersonal skills
- Ability to influence at varying levels across the organization
- Ability to handle multiple priorities and navigate in a highly matrixed environment
- Individuals who are self-motivated and able to work proactively with minimal supervision
WHAT IS IN FOR YOU:
- Opportunity to work with Global Team
- Innovate and Automate the process to simplify and ensure cost effectiveness
- Position with High visibility to HR Executive Team
About Us
Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com .
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the EEO is the Law poster , EEO is the Law Supplement Poster and the Pay Transparency Nondiscrimination Provision . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice . If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
