About Plum
Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.
Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.
Plum is on a mission to insure 10mn lives by
- Backed by leading global investors including Tiger Global, and Sequoia Capital, we help companies care better for their employees by providing.
About the role
Having found exceptional product/market fit, we're in the midst of transitioning from start-up to scale-up, and looking for account managers to capitalize on the huge demand for our product.
We are looking for passionate entrepreneurs, builders and straight up hustlers to help us build something special. We're looking for outstanding account managers who have consistently delivered high customer satisfaction, and thrive in taking full ownership of delivering delight to customers. You'll be an articulate presenter and a strategic planner but above all, dynamic and goal-oriented.
We don't pretend that it'll be easy - joining a company and embarking on the scale-up phase is an amazing challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Plum growing month over month at the pace of the fastest growing SaaS companies in history.Roles and Responsibilities:
You would be the face of Plum to our SME customers
You would help employees and employers use their health insurance and health benefits in the most seamless way possible
You would develop a deep level of understanding and knowledge of the entire product , systems and processes
You would devise & implement engagement plan
You would execute upsell and x-sell opportunities
You would execute policy renewals
You would coordinate with insurance partners for resolution/clarifications if needed
You would drive 100% customer retention by delivering extraordinary serviceExperience and Qualifications:
At least 2-4 years of experience in a sales and customer facing role
Very strong written and verbal communication
High customer empathy and problem solving mindset
Strong stakeholder management skills
Ability to work with cross functional teams to resolve issues
Comfortable navigating and utilising a CRM (Salesforce, Hubspot)
Strong adherence to SLAs and processes
