Specialist - BANKING OPERATIONS

Executeall ops processes (both manual and automated) pertaining to thelifecycle of deposit accounts (current accounts, SB accounts andterm deposits (FD and RD)) with the help of Officers:

• Creatingcustomer information files (CIFs) for new-to-bankcustomers desirous of establishing a deposit account basedrelationship with the Bank;

• CreatingCIFs for NTB customers in other scenarios, as and whenthe need arises;

• Openingdeposit accounts for both NTB and existing customers;

• Maintainingaccounts, such as upgrading / downgrading accounts, changingproduct codes, renewing / extending TDs, freezingaccounts, unfreezing them, marking liens, removing liens,setting up standing instructions, seeding them in NPCI mapperfor receiving DBT, deseeding them from NPCI mapper etc.;

• Closeaccounts, as and when the need arises;

• Grantexemption for tax deduction at source, wherever applicable.

Executeall ops processes (both manual and automated) pertaining tomaintenance of customer data with the help of Officers:

• CreatingCIFs for NTB customers wanting to start deposit accountbased relationship with the Bank;

• Changingstatic data of customers in their CIFs;

• Updatingtheir KYC status;

• Updatingtheir risk levels;

• SuspendingCIFs / rendering CIFs inactive either temporarilyor permanently.

• Executeall financial transactions that have to be passed in customer andinternal accounts by Regional Offices.

• Ensurethat all ops processes executed by the team fully comply withextant regulatory and statutory guidelines, laws of the land andinternal directives.

• Supportother units within Ops Asset Ops, Fulfillment, Insurance& TPP Ops, Payments, Secured Lending Ops and TransactionBanking Ops to the extent required.

• SPOCfor concurrent audit of account opening and account maintenanceprocesses.

Responsiblefor internal controls and reporting pertaining to BankingOperations:

• Monitoringof office accounts, tracking long outstanding entries andsubmission of schedules to Finance & Accounts

• Trackingand closure of Banking Operations related issues identified andreported by Ops Risk , Compliance and IAD

• Preparingreports on Banking Operations to be submitted to Audit Committeeof the Board, Finance & Accounts, ORMC, RMC etc.

• Ensurethat SLAs for account opening and account maintenance aremet, and FTNR percentage is below tolerance levels.

• Provideroutine on-the-job training to members of the teams, in the eventof new products being introduced, new processes being introducedor existing processes being changed.

Business/Financials

• Productivityof team members is at the pre-defined levels.

• Controlon ops loss emanating from transactions executed by teamsmanaged.

Customer(Both Internal & External)

• MeetSLAs agreed with internal customers and stakeholders.

• Takemeasures to improve TAT and reduce FTNR cases in account openingand account maintenance processes.

InternalProcess

• Ensurethat all accounts are opened within TAT.

• Ensurethat all service requests and complaints are resolved within TAT.

• Ensurethat all audit related issues are resolved within the TAT,ensuring nil breaches or escalation

• Monitorexceptions and proactively rectify errors identified.

• Submitmonthly schedules of office accounts to F & A for MCLRcomputation.

• Track100% of the account opening forms and ensure that >95% reachthe RO within 7 days.

• Ensureno entry is outstanding in internal accounts beyond stipulatedholding periods.

• Ensurethere is no regulatory or statutory violation.

Learning& Innovation

• Updateself with latest guidelines issued by RBI, UIDAI, NPCI, CERSAIetc.

• Provideon-the-job training to all members of the team on SOPspertaining to the transactions handled.

Qualifications

• Graduate

Experience

• 5+years of experience with 3+ years in retail branch banking andops

Certifications

• Ifrequired

FunctionalSkills

• Soundfunctional knowledge of retail banking ops processes

• Conversantwith core banking applications (Finacle preferred) and CRMapplications

• Workingknowledge of workflow applications such as Siebel, FCRM etc.

• Dataanalysis skills

BehavioralSkills

• Excellentcommunication skills both oral and written

• Goodinterpersonal and people management skills

• Problemsolving skills

• Decisionmaking ability

CompetenciesRequired

• Planning& Organizing

• DrivingExecution

• Collaboration

KEYINTERACTIONS

• RegionalOps Managers and Regional Branch Ops Managers

• Managers/ Assistant Managers in Fulfillment, Asset Operations, SecuredLending Operations, Payments and Transaction Banking Operations

• Manager IT, Audit, SQ

• RBM,RSM, BMs

• Functionariesin UIDAI

• Concurrentand statutory auditors