Job Description
As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world's leading provider of intelligent information, we want your unique perspective to create the solutions that advance our businessand your career. As part of the ongoing support and enhancement for Commercial Engineering (ComEng) to deliver digital capabilities and tools to support Lead to Order, Order to Cash, and Customer Support experiences.
About The Role
In this opportunity as Software Development Engineer, you will:
- Design, develop, and implement customized solutions on the Salesforce platform using Apex, Visualforce, Lightning Components, and other Salesforce technologies.
- Collaborate with stakeholders to gather and analyze business requirements, and translate them into technical requirements and design specifications.
About You
You're fit for the role of Software Development Engineer, if your background includes:
- Years of Experience: 2 - 6 Years.
- Designing and developing custom solutions using the Salesforce Service Cloud platform, including custom objects, fields, and workflows.
- Integrating the Salesforce Service Cloud with other systems and applications, such as CRM, marketing automation, and analytics platforms.
- Collaborating with other teams, such as sales, customer service, and product development, to ensure that solutions meet business requirements and provide a seamless customer experience.
- Writing and testing Apex code and unit tests to ensure that solutions are scalable, reliable, and secure.
- Troubleshooting and resolving technical issues related to the Salesforce Service Cloud platform.
- Hands on Experience in Service Cloud features like Case Management,Case Routing,Live Agent,Omni-Channel,and Knowledge Base to enhance overall customer satisfaction.
- Knowledge in Live agent webchats,Role-based permissions,Team collaboration systems,Community Cloud integration,Service-level agreements (SLA) with visual timelines.
- Design, develop, and implement customized solutions on the Salesforce platform using Apex, Visualforce, Lightning Components, and other Salesforce technologies.
- Integrate Salesforce with third-party applications and systems using REST/SOAP APIs, and manage data migration and integration processes.
- Stay current with Salesforce releases, features, and best practices, and provide recommendations for continuous improvement.
- Salesforce Certified Service Cloud Consultant or equivalent certifications are highly desirable.
- Salesforce Certified OmniStudio Consultant,Salesforce Certified OmniStudio Developer,Salesforce Certified Platform Developer is a plus
What's in it For You
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf networking.
- Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work How about a team that works every day to create a more transparent, just and inclusive future At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
