Job Description
What's this role about
Here's How You'll Contribute
You'll do this by:
Core Skills
Desired Skills:
How We'd Like You To Lead
JD -
Job Title:Service Desk Services-L1
About Zensar
Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success through experience design, cloud technology, advanced analytics, and business acceleration.
About Job
We are hiring a talented Service Desk Management professional to join our team. If you're excited to be part of a winning team, Zensar is a great place to grow your career. You will be glad you made the right choice to join us.
- Jr (3-4 yrs.)
- Own end to end responsibility to progress each ticket logged onto Customer's ServiceNow for any resolver group, irrespective of geography, application or support area.
- Tickets will be managed by priorities and determined by Customer specific business impact, with the Service Desk operative providing regular end-user updates and escalating within any resolver groups, Customer team or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the End User.
- Each associated Service Desk operative will be familiar with Customer business imperatives, technologies and support processes. They will be responsible for progressing to completion.
- Troubleshoot, diagnose and analyze the issues and implement corrective solutions related to Laptops/ desktops/ mobiles and peripherals
- Utilize MS Teams/LogMeIn remote desktop tool to facilitate troubleshooting efforts with Customer users
- Document the activities, situational facts, communication, troubleshooting and update the knowledge base during troubleshooting activities
- MACD activities, training and job-aids for new users
- Vendor coordination with third-party firm to manage the Asset Management lifecycle.
- Desktop / laptop / phones / tablet OS to support - MAC, PC, IOS, Android
- Provide basic level knowledge to users on hardware & software usage including onboarding orientations.
Advantage Zensar
We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.
Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.
Zensar Is a Place Where You Are Free To Express Yourself In An Environment That Values Individuality, Nurtures Development And Is Mindful Of Wellbeing. We Put Our People And Customers At The Center Of Everything That We Do. Our Core Values Include
- Putting people first
- Client-centricity
- Collaboration
Grow. Own. Achieve. Learn. with Zensar: www.youtube.com/watchv=i2NZsiQqVnU
