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1.About the Job - The candidate should require mandatory CRMExperience
2. Job Title - Senior Technical Consultant CRM
3. Location - Bangalore
4. Educational Background - UG. B. Tech /B. E in any specialization & PG. MCA/MSC in Computers
5. Key Responsibilities -
Follow established customizing guidelines and best practices.
Contribute to a knowledge-sharing attitude within module team globally.
Contribute to module team meetings as decided/required.
Actively collaborate with Solution Expert/Delivery Leader for business requirements and increase of business process knowledge in module team.
Actively collaborate with Functional Lead on meeting stipulated Service Level Agreements for case resolution within the module team.
Build and maintain support for the defined ways of working, as well as cooperation for continuously improving them.
Overall Technical Qualifications & Key responsibilities:
Good technical knowledge in CRM WEB UI.
Extensively worked in CRM Sales and Marketing process.
Work experience in BRF (Business Rule Framework).
Experience in SMARTFORMS and ICF (Internet Communication Framework) services.
In depth knowledge in CRM One Order Framework.
Extensively worked in BAdI's, RFC functional modules, Actions and Events in CRM.
Experience in developing Interfaces (Involving Idoc's).
Good Knowledge of Performance Optimization Techniques.
6. Skills Required-
Good Knowledge in CRM Middleware.
Work Experience in Workflow (Mainly in CRM).
Conceptual Functional Knowledge in CRM Sales, Marketing and Service Process.
Experience from working in implementation/rollout projects.
Excellent communication & presentation skills.
Experience of the SAP Service Parts Management integrated scenarios would be appreciated (CRM, ECC, SCM).
Experience in IPC routines would be appreciated
Overall Position Competencies.
Able to analyze and solve day to day issues from business with-in agreed SLA.
Experience in handling Change requests and problem management.
Ability to scope, prepare TS , script and execute interface tests.
Strong analytical, problem solving, and conceptual skills.
7. Additional Requirements -
Good coordination with team members and customers is must
Excellent communication skills, make presentations, participate and/or drive workshops.
Experience in working with global/international teams will be considered
Additional requirement (Is Must)
Should be willing to work on CET shift to support & on EST shift occasionally depending on need.
Date Posted: 12/07/2024
Job ID: 84440433
Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.
