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ORACLE'S CLOUD PRIORITY SUPPORT SERVICES Easter Time Zone Work Hours
Oracle is the #1 global provider of business software, with an outstanding presence in over 175 countries. Our cloud solutions are redefining the world of business, empowering governments, and helping society evolve with the pace of change. Join Oracle to kick-start your career with some real responsibility, an incredible learning experience and chance to connect the biggest enterprises of today with the tools to challenge in the digital economy of tomorrow.
We are looking for highly skilled Service Delivery Manager (also known as Technical Account Manager or TAM, that serves as the single point of contact for Oracle Cloud customers who purchase Cloud Priority Service.
TAM with 7 - 10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations.
Come and join us! Design, and maintaining operational relationships with Enterprise and Large Enterprise SaaS customers with Cloud Priority Service.
Are you ready to join our team in India and tackle new challenges
Does this sound like you If so, we hope to meet you!
At Oracle, we believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, colour, national origin, sex, marital status, sexual orientation, gender identity, age, religion, disability, or any other characteristic prohibited by local law.
Career Level - IC3
- Work During Eastern time Zone ( EST) to help better communication and collaborate with other internal teams.
- Designing and maintaining operational relationships with Enterprise and Large Enterprise SaaS customers with Cloud Priority Service.
- Oracle Fusion Cloud - HCM, ERP, SCM, EPM, Taleo - Technical Support Process Knowledge using these Fusion Cloud components
- Oracle Fusion Cloud Maintenance process, Patching, Escalation, Internal/External Tools.
- Through daily support activities, strive for a high degree of customer happiness resulting in a positive reference for the products that we support as well as the Cloud Priority Service that we provide.
- Represent their customers as a single point of contact within Oracle Support Operations and partner with customer System Administrators and Leadership along with Oracle Leadership to bind them together in a working team.
- Handles day-to-day relationship and when necessary for crises or customer concerns, connects the appropriate parties to reach resolution.
- Teams with support to drive delivery of solutions. Works proactively with Customer Support (CS) engineers, CS Leadership, as well as the Cloud Operations and Development organizations so that customer prioritization is respected and achieved.
- Educates the customer on the effective and efficient way to use Oracle Support and products, tools, systems, interfaces and procedures.
- Drives internal processes to ensure the highest quality of service, and work with teams to improve as needed. Maintain accurate account information.
- Perform with a high level of autonomy, reporting to management regularly on customer status and striving to keep blocking issues at a minimum while keeping leadership advised of any possible flare points.
- Contributes to the Onboarding, training and mentoring of new TAMs.
- Excels individually while contributing to the team dynamic by providing direction and mentorship of others in addition to sharing any relevant product information or issues with the team.
- Based upon interaction with customer team, makes recommendations to CSM for possible up-sell activities to include services, add-ons, etc.
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
