Senior Salesforce Manager

Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

We are seeking a highly skilled and experienced Senior Salesforce Administrator / Manager to join our SaaS company. In this critical role, you will be responsible for managing and optimizing our Salesforce platform to support our business operations and drive efficiency. As a Senior Salesforce Administrator / Manager, you will collaborate with cross-functional teams, gather requirements, and provide expert guidance on Salesforce best practices. This is an exciting opportunity for an individual with deep Salesforce knowledge and a proven track record in managing Salesforce implementations within a SaaS environment.

Key Responsibilities

1. Administration

• Serve as the primary point of contact for all Salesforce-related activities, providing expert guidance and support to stakeholders.
• Configure and customize Salesforce, including objects, fields, workflows, validation rules, process automation, and third-party integrations.
• Ensure data integrity, security, and compliance within Salesforce, including user access controls, profiles, and permission sets.
• Support data maintenance & cleansing on an ongoing basis.

2. Development

• Optimize Salesforce configurations to align with business processes, improve user experience, and drive operational efficiency.
• Configure Objects, fields, relationships, users, workflows, schema, and the security model based on the design.
• Develop Apex code and Visualforce pages as needed to extend Salesforce functionality.

3. Strategy

• Stay updated with Salesforce releases, new features, and industry trends, assessing their potential impact and recommending appropriate actions.
• Proactively identify areas for system improvement and automation, proposing and implementing innovative solutions.
• Design and develop reports, dashboards, and analytical insights to provide meaningful data-driven insights to stakeholders.

4. Collaboration

• Work closely with cross-functional teams to gather requirements and translate business needs into technical solutions.
• Provide training and support to end-users to ensure optimal use of the Salesforce platform.
• Flexibility to support urgent inbound requests from multiple regions & time zones.

Qualifications

• Bachelor's Degree
• 8+ years of experience in Salesforce.com CRM with at least 5 years of hands-on administration experience.
• Experience with Salesforce integration. Examples: CPQ, JIRA, ServiceNow, marketing automation tools, or similar tools.
• Proven experience implementing complex Salesforce configuration changes including Workflows, fields, page layouts, record types, custom settings, dashboards, and reports.
• Excellent verbal and written communication skills, with the ability to translate technical concepts to non-technical stakeholders.
• Strong problem-solving, leadership, and stakeholder management skills.
• Salesforce Certified Application Architect or System Architect certification would be an asset(s).
• Hands on Apex or Visualforce programming experience would be an asset(s)

Growth Opportunities

As a Senior Salesforce Administrator / Manager, you'll have the opportunity to own our Salesforce strategy and grow into leadership roles on the Business Operations team as we continue to grow.

If you're passionate about leveraging Salesforce to drive business success and ready to take on a leadership role in a dynamic SaaS environment, we want to hear from you!

Benefits

We want you to be your best self and to pursue your passions!

• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Generous vacation policies & holiday time off
• Growing organization with career pathing and development opportunities

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.

We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!

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