Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Managed Services Cross Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.
What You'll Be Doing
Key Roles and Responsibilities:
- Configurational changes, creating, maintaining and monitor the policies and on-boarding process.
- Perform backup activities as per required schedules and the Bank's policies
- Perform health-check of servers and applications and to ensure easy restoration in case of any failures
- Proactive monitoring & maintaining of appliances to ensure uptime according to SLA
- Troubleshooting performance related issues in Bank's internal network
- Customization and automation of various reports
- Identify problem areas & plan corrective action before services get affected
- Create knowledge base and KEDB (Known error data-base) for internal users
- Periodic Updates and Patch Management for deployed hardware and servers
- Application/Host integration in tool.
- Coordination with OEM in troubleshooting issues and complete the new requirements
- Configuration changes on deployed applications as per Cyber Security Policy and ensure best Cyber Security Practices to keep systems away from vulnerabilities
- Working in 24x7 environment.
Academic Qualifications and Certifications:
- 5 Years Experience in NBA Solution: Min 3
- Years Academics: BE/ BTECH in Computers/ IT/ Electronics or ME/ MTECH in Computers/ IT/ Electronics or Post-Graduation in Computers/ IT/ Electronics
- Mandatory Certifications: CEH or CompTIA Security + or CISA or CISM or CISSP and CCNP Security
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
