- Act as the main point of contact for all IT related questions
- Lead onboarding initiatives for new hires and employee off-boardings
- Working with all departments to find the best solution for day-to-day IT requirements
- Work with the IT team to resolve Helpdesk tickets
- Contribute to building the IT infrastructure and IT Documentation Database
- Keep an up-to-date IT Asset list
- Project based work including hardware and software implementation
What Youll Bring to the Team
- 5+ years experience in a help desk or IT-related role
- 3+ years experience with Apple Devices & MacOS administration
- 3+ years experience with a CRM or IT Ticketing System
- Experience with SaaS Software Administration
- Experience with Endpoint Protection Administration
- Experience with Mobile Device Management Software
Bonus Qualifications
- Single-Sign-On (SSO) SAML Administration
- Experience with OneLogin or Okta
- Experience with VPN technologies
- Understanding of networking concepts
- Work experience in a SaaS Software Company
