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For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.
Join us at Landis+Gyr, where we manage energy better - since 1896.
The Product Support Specialist provides in-depth support for technical issues which are escalated from the Service Desk/L1/Program teams during OTA & ATR phase of the project. These technical issues are critical in nature, time consuming, above the level of expertise in the Service Desk/L1/Program teams, etc.
The Product Support Specialist is responsible for driving these technical issues to resolution, fully documenting the resolution, and cross training the Service Desk/L1/Program teams.Product Support works directly with other departments within the organizations, such as Development, Engineering, Software Quality Assurance (SQA), and Product Management.The Product Support Specialist is required to have in-depth knowledge of the Company software and hardware products, company business and our customers business functions, and superior customer service and troubleshooting skills.
Key Areas of Responsibility / Tasks:
Ensure Customer Relationship Management (CRM) tasks are fully documented and resolved or escalated to Development within Service Level Agreement (SLA) guidelines
Lead projects that will increase productivity or customer service
Provide end-to-end troubleshooting for the deployed products & solutions
Provide root cause analysis and recommend solutions for advanced support issues
Proactively follow through on customer issues to ensure customers concerns are addressed accurately and promptly
Implement emergency fixes for critical issues
Act as a liaison to the other business units within the Company
Work with the other business units within the Company to enhance its product line
Provide on call support for 12 hours (0600 to 1800 hrs IST) on rotational basis
Install system releases
Custom training for the Service Desk/L1/Program teams
Masters/Bachelor's Degree in Engineering or equivalent.
Proven ability to multi-task.
Strong interpersonal and communication skills.
Ability to work independently or with a team.
As a part of the Landis+Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.
Pay is in the range of XY per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.
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Date Posted: 27/11/2024
Job ID: 101611775
Landis+Gyr was originally known as Electrotechnisches Institut Theiler and Company, established on September 11, 1905. It was renamed Landis & Gyr, after Heinrich Landis and Karl Heinrich Gyr, who followed founder Richard Theiler as managers. Landis+Gyr designs and manufactures a range of metering products, systems, and services for electricity, heat, and gas for energy utilities around the world. In 1924, Landis+Gyr opened its first overseas offices in New York and Australia. Besides metering products, with the founding of Cerberus Limited in 1940, Landis+Gyr expanded into fire safety products. Cerberus was later acquired by Elektrowatt Limited and is today a part of Siemens Building Technologies. The company was also known for producing optical phone cards until 2006. Landys+Gyr phone cards were used in many countries such as Israel, Belgium, Switzerland and more
