Senior Consultant - SAP C4C Functional

JOB DATA
JOB DATA
JOB TITLE: Senior Consultant- SAP C4C Functional
DEPARTMENT: C4 Commerce
JOB SUMMARY:
The SAP CX Sales & Service Senior Consultant is responsible for delivering the required CRM functionality within an SAP Sales Cloud and SAP Service Cloud environment (aka Cloud for Customer, C4C) to meet the client's requirements. Professionals in this position should have deep CRM process and configuration expertise in SAP CX across all areas of the CRM portfolio including
- Lead & Opportunity Management
- Territory Management
- Quote & Order Management
- Service Tickets
- Call Centre
- Integration to SAP ERP/ Commerce/Emarsys/CDP/CDC/CPQ/FSM/Qualtrics/BTP. Experience in SAP FSM, SAP CPQ, Emarsys, BTP is a plus..
Accountabilities to be successful in this role
Customers:
Successful Project Assignments
- Consistently delivers assigned work within the estimated effort and according to the defined requirements. (+/- 30%)
- Escalates issues appropriately and in a timely manner to the relevant Project leads.
- Works well within the project team and contributes constructively to the solution as appropriate.
- Consistently delivers quality solutions within the context of the project. (low QA failure rate on stories)
Solutions & Markets:
Knowledge Management
- Demonstrated application of experience and knowledge within the context of the project assignments (learn from mistakes, no repeat behaviour)
- Demonstrated sharing of knowledge and skills within the project teams and wider team.
- Actively participates in team retros and standups.
- Self-motivated to learn and grow both personally and within the project context.
Knowledge, Experience and Expertise
- Technical Skills
- 5+ years of experience in SAP CX implementations in Sales & Service transformations using SAP Sales and Service Cloud V1 / V2;
- 5+ years of experience in SAP Sales Cloud & Service Cloud functional and technical configuration & setup including CTI integration;
- 5+ years of experience in SAP CRM Sales & Service processes;
- Work independently or as part of a team and complete multiple task assignments;
- Identify client business issues through vendor/Deloitte client team and facilitate solution development documentation, development, and delivery;
- Demonstrate strong verbal and written communications skills
Desirable
- Experience in SAP Field Service Management (FSM)
- Experience in SAP CPQ2.0 (aka Callidus Cloud)
- Experience in SAP Subscription Order Management with SAP Sales and CPQ Cloud.
- Experience in SAP BTP
Professional / Tertiary Qualifications
- Solution Consultant Certification at least 2 of the following solutions- SAP Sales Cloud
- SAP Service Cloud
- SAP Emarsys

- Bachelor's degree or equivalent professional experience.
Attributes
Essential
- Strong interpersonal & influencing skills with the ability to inspire confidence when dealing with colleagues and direct reports
- Excellent communication skills (written and verbal) with the ability to relate well to all levels across the organisation
- Stakeholder engagement and management skills and ability to forge and manage relationships with clients, the Executive Team & CEO direct reports, practice and delivery management, Business Managers and the consulting workforce
- Heavy commercial focus and commercial awareness
- Proactive, flexible approach and attitude, remaining calm under pressure
- Demonstrated ability to deliver against multiple priorities and accountabilities, with excellent time management and organisational skills
- Ability to work in a team environment, supporting the overall CX SAP Tower objectives and operational requirements
- Tenacity to complete a task
- Team player with a willingness to learn from others as well as teach others
- Accept responsibility as well as criticism and feedback
- Expert written and verbal (English) communication skills, organisations skills and analytical capabilities
- Able to grasp and clearly communicate complex issues and high-level concepts
- Ability to influence people to engage with company objectives
- Has an ability take ownership for end to end processes, and is committed to delivering quality.
- Be able to travel as needed in a post covid environment. Must be willing to travel as a consultant
Values
It is imperative that the Resource Specialists exemplify Argano 4 SAP CX s values and mirror our innovative and solutions focused approach. The incumbents of these roles will interact with peers and key stakeholders in line with the following values:
- real
- zest
- imagine
- support
- fun
- shine
- respect
- grow
MINIMUM AND/OR PREFERRED QUALIFICATIONS:
EDUCATION:
- Bachelor's degree in Computer Science, Software Engineering, Information Technology or related field.