Managing a team of representatives offering customer support.- Overseeing the customer service process.
Resolving customer complaints brought to your attention.
- Creating policies and procedures.
Planning the training and standardization of service delivery.- Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.- Maintaining a pleasant working environment for your team
Job Types: Full-time, Permanent
Pay: 18,- 00 - 20,000.00 per month
Benefits: - Cell phone reimbursement
Schedule:Supplemental Pay: Performance bonus
Education:
Experience:
- Business development: 2 years (Required)
Lead generation: 1 year (Required) CRM: 1 year (Required)
Language:
- FLUENT ENGLISH (Required)
Work Location: In person
