Sales Rep Renewals Desk

Career Growth, Flexibility and Collaboration!. Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!.

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrusts technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard.

From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves. The Sales Rep Renewals Desk specializes in renewing high velocity commercial customer contracts and is responsible for reducing churn, maintaining steady customer retention, and managing a high volume of contracts to ensure an on-time or early renewal. The Sales Rep Renewals Desk will grow revenue through renewing, up-selling and reinstating contracts and achieving their renewals quota.

The Sales Rep Renewals Desk has direct impact in building our revenue stream both by ensuring our high velocity customers continued and expanded interest in Entrust products and by enhancing our relationships with those customers. There is collaboration with the field sales reps and channel managers as it relates to account strategy and product upgrades/refresh. Responsibilities. Meet renewal targets as defined via the quota setting process ensuring contracts are renewed prior to expiration.

Engage on a daily basis on the contract renewal quotes ensuring delivery of quotes to customers and partners with a minimum 90 days before expiration; proactively communicate with internal teams to ensure that renewal quotes and orders are processed accurately and on time; assist in entitlement and quote modifications where needed. Negotiate with customers on price, discounts, reinstatement fees and cost where needed. Update support renewals opportunity pipeline in SalesForce.com (CRM tool) through the sales cycle and accurately forecast anticipated renewal dates.

Proactively prioritize monthly and quarterly renewal activities; track and report on renewal activities utilizing Salesforce.com. Verify the data integrity of all quotes, purchase orders and invoices and work with other internal teams to drive data clean-up where needed. Identify at-risk renewal customer early in the cycle and work with manager to define issues impacting a successful, timely renewal; ensure high volumes of customer retention and provide updates to management during regular reviews.

Basic Qualification. High School Diploma, Associates Degree or equivalent combination of work experience and education. Minimum 2 years experience with quotations/customer service/sales environment. Organized and strong interpersonal & communications skills.

Motivated, flexible self-starter, competitive and driven to succeed. Skilled in organization and time management. Ability to quickly assimilate information and take timely action. Excellent written and verbal communications skills.

Solid decision-making skills and ability to show good judgment. when necessary; customer focused. Proficient in: Microsoft productivity tools (Office 365),. Proficient CRM experience.

Preferred Qualifications. Bachelors degree in business or equivalent/similar field. Experience in IT support and maintenance renewals process. Proficient Salesforce. com experience. Prior experience with or exposure to software/cyber security products. Ability to work flexible hours (EMEA time zone). For US Roles, Or Where Applicable.