Sales Manager

Job Description

Varun JCB division is seeking an experienced and dynamic Sales Manager to lead our sales operations. The ideal candidate will have a strong background in sales complaints management, customer handling, and retention, as well as a thorough understanding of KPI maintenance, DICV audit parameters, and general administration. If you are passionate about driving sales performance and ensuring customer satisfaction, we want to hear from you!

Key Responsibilities

• Oversee and manage all sales activities within the JCB division.
• Address and resolve customer complaints by diagnosing sales issues and implementing solutions.
• Develop and implement strategies to ensure customer retention and satisfaction.
• Track, analyze, and report on sales KPIs, ensuring that targets and goals are consistently met.
• Ensure compliance with DICV audit parameters and other relevant standards.
• Manage the day-to-day administrative tasks associated with the sales department.
• Lead and motivate the sales team to achieve excellent performance.
• Collaborate with other departments to optimize customer service and operational efficiency.

Key Skills and Qualifications

• Proven experience as a Sales Manager or in a similar role within the automotive or heavy equipment industry.
• Strong knowledge of sales complaints and diagnosis procedures.
• Excellent customer handling and retention strategies.
• Proficiency in maintaining and reporting on sales KPIs.
• Familiarity with DICV audit requirements.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Bachelor's degree in Business, Sales, or a related field (preferred).

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A dynamic and supportive work environment.