Sales Coordinator

About The Leela

The story of The Leela Palaces, Hotels and Resorts began when its founder Late Capt. CP Krishnan Nair opened The Leela Mumbai in 1986. For over three decades, The Leela has been on a journey to delight guests by providing unparalleled luxury in captivating environs ensconced in the lap of nature, wrapped in the graciousness of Indian hospitality.

Headquartered in Mumbai, The Leela Palaces, Hotels and Resorts is owned by a Brookfield Asset Management-sponsored private real estate fund and operates thirteen award-winning properties in major cities and leisure destinations across India. These include the flagship hotel in the capital city of New Delhi, Bengaluru, Chennai, Udaipur, Jaipur, Gurugram, East Delhi, Mumbai, Gandhinagar, Kovalam, and Ashtamudi. The brand is also delighted to announce the upcoming opening of its latest property in Hyderabad. The Leela has a strong pipeline of future projects. The brand celebrates each hotel through its unique location, art, culture, and cuisine with thoughtful services, celebratory rituals, and immersive experiences. The Leela Palaces, Hotels and Resorts was voted the World's Best Hotel Brand twice in a row by Travel + Leisure, USA, World's Best Awards Survey, 2020 and 2021. In 2024, the brand has once again been featured in the top 3 World's Best Hotel Brands, after the recognition in 2023. An epitome of true Indian luxury hospitality, The Leela is committed to providing guests with unforgettable stays in settings that capture the essence of India. The brand has a marketing alliance with US-based Preferred Hotels & Resorts and is a member of the Global Hotel Alliance.

Why join The Leela

• Award-Winning Brand: Join a brand that has been recognized as one of the World's Best Hotel Brands for two consecutive years.
• Commitment to Excellence: Be part of a team that is dedicated to providing the highest standards of service and hospitality.
• Innovative Environment: Be part of a team that encourages creativity and innovation, ensuring that we stay at the forefront of luxury hospitality.
• Career Growth: Benefit from our strong pipeline of future projects and opportunities for career advancement within The Leela and our global alliances.
• Cultural Experiences: Engage with the rich cultural tapestry of India, bringing unique and authentic experiences to our discerning guests.

Position Overview

Reporting to: Sr. Area Director of Sales West India/ Director of Sales

Location: The Leela Corporate Office, Mumbai

Responsibilities:

This role includes in assisting the sales team, playing a crucial part in the department's success by providing administrative support, prospecting new clients, and managing existing accounts. Key duties include scheduling appointments and meetings, updating client information, creating proposals and contracts, and monitoring sales reports while tracking overall sales activities.

Key skills and experience:

• Assisting the sales team in generating leads, preparing sales proposals, and conducting market research to identify potential business opportunities.
• Managing and coordinating events, meetings, and conferences, ensuring all arrangements are in place.
• Handling administrative tasks such as managing calendars, scheduling appointments, and maintaining sales records and reports.
• Effectively communicating with guests, colleagues, and other departments to ensure seamless coordination and execution of sales activities.
• Monitoring market trends and competitors to identify opportunities and challenges within the luxury hospitality industry.
• Proficiency in using customer relationship management (CRM) software and other sales and communication tools.
• Assisting in achieving sales targets and revenue goals set by the management.
• Creating memorable and bespoke experiences for guests, reflecting the brand's commitment to luxury and excellence.

Daily Tasks

Daily Pick-Up Report

Ensure daily pick-up updates are sent, similar to the previous format.

Daily DSR (Daily Sales Report)

Compile and distribute the DSR report daily.

Weekly Tasks

Weekly DSR Report

Collate and distribute a comprehensive DSR report each week.

Weekly Team Sales Call Plan

Collect and share the team's sales call plan for the upcoming week.

Weekly MICE (Meetings, Incentives, Conferences, and Events) Report

Prepare and share MICE updates on a weekly basis.

M/W/F Palaces MICE Updates

Send MICE updates to the respective DOSMs every Monday, Wednesday, and Friday.

Month-End Reports

Hotel-wise Data

Gather and submit data specific to each hotel.

Month-End DSR

Consolidate a comprehensive DSR for the month.

SFA (Sales Force Automation) Accounts & Contacts

Update and review the month-end data for accounts and contacts in SFA.

Qualifications:

Education: Bachelor's degree and/ or Hotel Management

Skills: Excellent communication skills, exceptional organizational and time-management skills, negotiation skills, a deep understanding of the high-end guest experience, as well as strong attention to detail.