Job Description
About NetApp
We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea
At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization. -George Kurian, CEO
Job Summary
As a Sales analyst in Sales Operations, you are in a role that is essential to the success of the SFDC CRM application. You will deliver outstanding support services to NetApp Sales users and partner community spread across the globe. You will need to work closely with cross-functional teams which includes Sales, Marketing, IT, Sales Operations, Order Management & Enterprise reporting and Master data management team. This position requires problem solving skills, analytical skills, identifying and uncovering change requirements, do User Acceptance Testing of new features and bug fixes. This is a challenging and exciting position with an opportunity to directly impact the effectiveness and success of the sales organization.
Essential Functions:
Provide outstanding daily operational support for CRM system, which includes lead management, contact management, user management, account management, opportunity management, forecasting, admin/configuration changes for both direct (field) and indirect (channel) sales force.
Perform problem analysis and get to the root cause of user reported issue.
Comprehension and capability of meeting Quality and Service Level Agreements (SLAs)
Proactively improve the sales user experience and make sales tools a competitive advantage, identify/recommend and implement process improvements to ensure a positive customer experience.
Perform data quality management - Data analysis, Quality checks and ad-hoc reporting.
Analyze and report support metrics.
Learn and understand Enterprise systems and how they are integrated, including Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Systems/Applications/Products in Data Processing, Customer Master data and Enterprise Business Intelligence which are essential to this role.
User Acceptance Testing (UAT) of features and bug fixes for major releases and maintenance releases
Engage business program managers and technical resources when necessary.
Job Requirements
Experience with salesforce.com administration - Security/visibility model, User administration etc. (Minimum of 2 years).
Good understanding of sales processes and sales systems.
Excellent interpersonal and customer relations skills demonstrated through strong presentation, verbal and written communication.
Good understanding of IT and marketing processes and their objectives, as related to sales and Sales support, Creative approach to problem solving.
Must be flexible to work in 24/5 model - APAC, EMEA and US business and work in shift as assigned by the lead/manager.
Be a proactive contributor and subject matter expert on projects.
Excellent English language; including verbal, written and comprehension skills.
Education
Bachelor's Degree Required
Minimum of two years of experience with Customer Relationship Management (CRM) Tool Required
Minimum of two years enterprise experience in Sales Processes/Incident (Case) Management Preferred
Work Experience As Admin In CRM Application (Salesforce.com) Required
Did you know
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
