Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview
Project Coordinator is a key role to delivering customer service to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customer's SLA expectations for projects. This role requires a highly motivated individual with good organizational skills, the ability to handle customer and partner queries while maintaining project efficiency, and the ability to multi-task.
What you'll do as the [Project Coordinator]:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)
- Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status
- Working in a team environment
- Developing firm understanding of the principles and best practices of inventory management.
- Managing project tools including enterprise, such as Client dashboards, Smartsheets and MS Excel
- Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.
- Project management experience is a plus
What You Will Bring To The Team
List critical processes this individual will undertake to achieve targeted results.
- Processes Sales order entry in CRM according to Deployment Schedule
- Ability to process orders manually, bulk upload large orders, or receive orders electronically from client.
- Update sales orders with FTM information from enterprise for client owned assets
- Update enterprise FTM, review customer requests, update customers work orders.
- Monitor CIMS where applicable for managing customer COP inventory
- Communicating with Internal stake holders and team leads daily about order and shipment status.
- Work on meeting strict deadlines based on the project deliverables and customer SLA's with a focus on work quality.
- Developing firm understanding and best practices of inventory management.
- Complete Material Requirements Sheet (MRS) for when a fixed schedule is not available
- Submit MRS to Supply Chain (when PM is not assigned)
- Responsible for order processing including quality checking, customer information, and shipping information.
- Responsible for order changes when original SKU is moved to Client Owned SKU
- Coordinating with TSC on order releases to meet client SLA
- Providing end of day reporting where necessary by project including tracking information
- Working on different reporting tools such as customer dashboards, Smartsheets and MS excel.
- Order Processing and ability to follow/develop a documented SOP form specific to each client
- Ensure all system (sku/cust) info is present
- Create Product SKU's
- Trade Agreements updates
- Kit management
- Monitoring sku's for expiring and EOL notifications from Supply Chain and request Sales to provide replacement Quote.
- Status communication to Project Managers and Customers.
- Issue resolution coordination, Order changes, returns.
- ServiceNow cases management.
Zones Offers a Comprehensive Benefits Package.
While we're committed to providing top-tier solutions, we're just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value, they bring into our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.
At Zones, work is more than a job it's an exciting careers immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
