EBS CRM Functional
Location: REMOTE
Length: 12 months
Start: ASAP
Interview: Video
Experience with the following:
- Installed Base
- Field Service
- Service Contracts
- Depot repair
- Mobile field Service
- Tele Service
- CRM Foundation
Job Description
- Resource would play a lead role in running Upgrade, Enhancement and Support projects for Oracle EBS customers and should have experience in working on Support and Implementation of EBS CRM.
- The job involves working with customers in different time zones and resource should be flexible to work in shifts including night shifts
- Resource should be able to independently work on CRM Process Flows.
- Functionally good in development and experience on EBS Modules
- Resource should be able to investigate, analyze, design and develop solution for enhancements/developments related to CRM Process Flows.
- Resource should be able to identify the impact of patches and determine functional and technical steps required to minimize the disruption to business
- Report progress/status/risk/issues on Support and Development at regular basis.
- Resource should be able to lead the support team in Incident and Problem Management and come up with innovative solutions in short span of time.Resource should be able to understand customer requirements/user stories and implement practical solutions.
- Resource should be able to manage the complete Enhancement pipeline and manage the scope, time and cost and delivery of all the Process Flow Improvements.
- Resource should have hands on knowledge and expertise on Oracle Apps R12 (Customer Relationship Management) and Fusion/SaaS modules
- Resource should have good knowledge of business processes and application setups and the impacts of one setup to another.
REQUIRED:
- High commitment with his/her customers is must.
- Skills - Functional Design, Implementation and Support skills in CRM (Install Base, Depot Repair, Field Service, Mobile Field Service and Service Contracts).
- Technical Skills - Oracle Database, SQL, PL/SQL
- As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. A primary point of contact for customers, you are responsible for managing diverse customer situations and escalated issues.
- As a Sr. Support Analyst, you will be the Functional interface to customers and Internal Oracle Teams for resolution of problems, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
- Job duties are varied and complex utilizing independent judgment. May have project lead role.
