Membership Coordinator

Job Title: Membership Coordinator

Location: Office Based in Mumbai (Times Square Building, Andheri Kurla Road)

Shift Timing: Between 09:00 AM IST to 10:30 PM IST, however, the total duration of a shift will be 09 hours.

Reporting to: Membership and Customer Service Manager

Employment: Full-time/Permanent

(Please note, that applications will be reviewed, and interviews will be conducted throughout this advert's duration.)

British Safety Council is one of the world's leading Occupational Health and Safety Organisations. Our vision is that no-one should be injured or made ill through their work.

We are looking to recruit a Membership Coordinator to join our team in Mumbai. The primary focus of this position is to support the delivery of our membership subscription via our annual retention, acquisition and engagement strategy which aims to improve engagement between the British Safety Council and its network of members. If you have experience in processing membership applications (new members) including setting up subscriptions accurately then this role is for you.

The ideal candidate will have:

• 1-3 years experience working in a busy and customer-facing and administration role.
• Sales and data management experience
• Experience of preparing reports and updates
• Financial administration experience and collaborating with international clients and stakeholders.
• Experience of working with large data sets
• Experience of working for a membership professional body or an organisation with a charitable purpose
• Previous experience of utilising online awards software
• Experience of writing communications and marketing or web copy
• Highly proficient with Microsoft Office
• The ability to think on their feet, flexible and remain calm during busy periods
• Impeccable attention to detail and competency with working with data sets
• CRM (Salesforce) experience
• Confidence in making out-bound calls to a range of customers.

Benefits

18 days paid privilege leave, 08 days paid public holidays and 08 days casual leave per year.

Up to INR 250,000 medical over including family, with cover increased to INR 450,000 on completion of two years service

Flexible working

Attractive family-friendly policies

Training and Development opportunities

Other wellbeing activities

What do you need to do next

We welcome applications from people of all backgrounds, who share our values and are passionate about our vision, with relevant experience, whether gained from public, private, or voluntary sectors.

If you are interested in this role, please click Apply to read a more detailed job description and explanation of the benefits package. You will then be able to forward an up-to-date copy of your CV along with a cover letter explaining why you think you are the right candidate for this role.