- Lead, manage and supervise Account Care team, including setting objectives and goals, completing performance appraisals, and organizing staff levels to ensure goals and objectives are met.
- Provide leadership, support and supervision to the account care team; inspire, motivate, train and mentor.
- As a trusted advisor, lead with integrity to enhance positive working relationships with team and internal support staff.
- Take initiative to remain current with product knowledge and applications, as well as latest industry trends; utilize this knowledge/training to help direct reports with increasing effectiveness with account development and business growth.
- Drive utilization of Customer Relationship Management (CRM) tool by Account Care team and hold them accountable for timely updates within CRM to produce accurate dashboard and forecasting reports.
- Maintain comprehensive understanding of customer s needs, corporate goals, business practices and satisfaction/performance criteria.
- Responsible for client relations and on-going relationship with client personnel and client third parties on large projects, when needed.
- Attend project and account meetings as needed.
- Build relationships by constantly growing network of business contacts, including influencers to develop and grow business.
- Work with clients to uncover business needs and objectives, develop strategies, and identify products to help achieve client goals to build top-line revenue.
- Provide thought leadership to clients by representing background screening industry expertise.
- Bring clarity around client expectations to the team and help resolve the most challenging client situations.
- As needed, oversee the development and negotiation of statements of work and service level agreements.
- Ability to interpret current background screening trends and issues that may affect client strategies.
- Oversee the client transition from the Sales Team to the Account Care Team.
Qualifications, Skills and Experience:
- 7+ years of direct client/account management experience; Background screening experience is a must.
- At least 3 year s managerial experience leading a similar or like function.
- Excellent verbal, written, listening and presentation skills.
- Detail-oriented, organized and able to manage multiple deliverables simultaneously.
- Proficiency in Microsoft Office suite required; Salesforce Sales Cloud CRM experience a plus.
- Ability to work collaboratively within the department and cross-functionally across the organization.
- You hold yourself accountable to the goals you and your leadership have set.
- You will be able to clearly articulate Accurate s model, value proposition, and how we can help our clients.
- Exercise a wide range of decision-making control
- Ability to organize tasks, multi-task and manage time efficiently
- Ability to travel and present to clients, as required. Estimate 25% travel.
