1. Interact and manage multiple clients
2. Understand client business and domain from CRM perspective
3. Define the CRM campaign blueprint design
4. Configure and Customize the solution to meet the agreed requirements 5. Prioritize daily operations and activities across multiple clients
6. Lead and own the go live of SOLUS deployment
7. Define and track SOLUS performance KPIs. Proactively intervene to take corrective action 8. Perform Requirement to Solution Feature gap analysis, recommend future enhancements.
9. Actively manage client escalations with speedy, timely and appropriate resolution
Key Skills -
1. Versatile - Able to work on a diverse range of clients and internal teams with seamless transition from one to the other
2. Strong Project and account management skills 3. Experience in CRM driven products, Campaign management exposure is mandatory 4. Data Analysis and mining from predefined views proficient in SQL 5. Strong written communications the role requires simple, quick, and easy translation of
communication between product and client teams 6. Ability to guide the client during the action implementation 7. Good interpersonal and presentation skills
Education:
MBA
2-5 years in relevant roles
