Company Overview
Azuro, a Square Yards subsidiary, is Indias largest organized rental and property management platform. We provide Home owners and Tenants a complete tech-enabled real estate residential property management solution. With a team of 501-1000 employees, we ensure the smoothest and fastest renting-out experience. Headquartered in Gurugram, Haryana, Azuro is committed to revolutionizing the real estate industry.
Job Overview
Azuro is seeking a highly motivated and experienced Manager - Customer Relation to join our team. As the Manager - Customer Relation, you will be responsible for maintaining and enhancing relationships with our valued customers. This is a full-time position based in Thane, Maharashtra, India, and requires 1 to 3 years of experience in a similar role.
Qualifications and Skills
- Bachelor's degree in business administration or a related field
- 1-3 years of experience in customer relations or a similar role
- Excellent interpersonal and communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and prioritize workload effectively
- Proficiency in CRM software and Microsoft Office Suite
- Detail-oriented with a focus on delivering exceptional customer service
- Ability to work in a fast-paced and dynamic environment
Roles and Responsibilities
- Develop and maintain strong relationships with customers, ensuring their satisfaction and loyalty
- Handle customer inquiries and provide prompt and effective resolutions
- Serve as the main point of contact for customer concerns and escalate as necessary
- Identify areas for improvement in customer service and make recommendations to enhance customer experience
- Collaborate with cross-functional teams to address customer needs and drive customer success
- Track and analyze customer feedback and trends to identify opportunities for improvement
- Stay up-to-date with industry trends and best practices in customer relationship management
