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Uber

Manager, Business Operations

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Job Description

About the Role

You would be joining as a Regional Operations Manager in Uber, India South Asia region as part of the Central Rider Operations team. You would be an integral part of managing the rider growth charter. You would also be embarking on a career path that will bring you closer to the world of consumer insight, acquisition, and engagement. You will be responsible for ensuring that Uber becomes the platform of choice for all riders, by improving the consumer journey across discovery, signup, booking experience, post-trip experience, and new product discovery. You will also build the In-app merchandising strategy for Uber's portfolio of products.

The right person for this job should have excellent problem-solving and analytical skills, strong cross-functional collaboration and stakeholder management experience, and the ability to communicate clearly.

What the Candidate Will Do

  • Drive Rider Growth for the region, effectively collaborating with multiple local and global cross functional stakeholders across demand generation initiatives. Identify opportunities for rider growth by geography and use cases and opportunities to improve Uber's share of wallet in the mobility business.
  • Create and implement strategies for rider acquisition and engagement using a segmented approach and rider profiling. Deliver overall portfolio growth by in-app merchandising and building out of app awareness programs for Uber products.
  • Use data analytics and qualitative research to test hypotheses, make sound business judgments. Show agility and execution excellence in addressing these issues in a time-bound manner. Develop a strong insight driven business strategy to scale rider growth for the region.
  • Partner with Global ops and Product teams to bring best practices and solutions to India and South Asia. Additionally, Partner with critical functional areas (Product, Marketing, BD, Policy, Ops, Legal, Tax, etc.) as needed, to drive business objectives.

What the Candidate Will Need

  • 3-4 years of relevant work experience (management consulting, investment banking, operations, etc.)
  • Familiarity with CRM, CLM software and data analysis tools (SQL).
  • You have a proficient understanding of SEO/SEM, social media platforms, and digital marketing tools.
  • Excellent problem solving and analytical skills alognwith strong verbal and written communication.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

.Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

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Date Posted: 09/10/2024

Job ID: 95649071

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About Company

Uber
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We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It&#8217&#x3B;s our lifeblood. It runs through our veins. It&#8217&#x3B;s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We&#8217&#x3B;ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We&#8217&#x3B;ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

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