E2401721
Job Description
Role Title: Manager, Analytics (L9)
Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
- We have recently been ranked #5 among India's Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India's Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India's Best Workplaces for Women in 2022.
- We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.
Organizational Overview: The selected candidate will be part of Operations Reporting and Insights team in Synchrony Financial India. The candidate will be responsible for understanding the requirements from the stakeholders & creating complex dashboards for different processes within the business, He/she would Pro actively communicate the project status to project owners & team members. Provide cross functional trainings & create backups for all the processes we support. The candidate will also be responsible for Utilizing queries from the multiple reporting systems and customer information collected from across multiple business processes concurrently.
Role Summary/Purpose: As Manager Analytics _IC you will have the opportunity to work on various business initiatives that contribute to Synchrony's growth and productivity objectives. This role enables you to work directly with the business in various reporting needs. You will have the opportunity to work with cross-functional teams and leverage state of the art tools (viz., SAS, BI, Tableau, Python). You will also have the opportunity to mentor team members.
Key Responsibilities
- Understand requirements and create reports based on ad hoc requests.
- Liaise with teams (local & remote) to gather requirements & build reports, automate reports, document all reporting processes.
- Able to work with minimal direction but not afraid to ask questions when appropriate.
- Perform other duties and/or special projects as assigned.
- Proactively communicate status of projects to project owners and team members
- Maintain quality of output by ensuring accuracy & timely delivery of reports and projects
- Responsible for enhanced validation of critical reports to provide accurate reports for end users.
- Establish appropriate contact with business segment peers to understand portfolios, drivers and actions for loss mitigation & Help the team to debug issues
- Establish working relationships with all stakeholders for assigned processes.
- Mentor growth of the team through learnings and training opportunities & Provide cross functional trainings and create backups.
- Responsible for accurate preparation of management level reports, ad hoc reporting and analysis also enhanced validation of critical reports.
- Prepare and review quarterly/monthly analysis package with analytics managers.
- Utilizing queries from the multiple reporting systems and customer information collected from across multiple business processes concurrently.
Required Skills/Knowledge
- Minimum 3+ years of working experience of SAS, Tableau, Python & SQL
- Experience in Operational Data warehouse like MWC1, DTS01, CDCIP3, CDCIP4, CDCIP5, RDEPPR01, Aperio, Nautilus and PDR
- Postgraduate or graduate degree in any discipline.
- Experience with Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, and Access.
- Experience leveraging operating systems/multiple data sources for portfolio reporting and economic analysis.
Desired Skills/Knowledge
- Knowledge of Retail Finance business
- Previous experience working with SQL, UNIX and Oracle Data Warehouse and experience with Python, APEX and SAS BI
- Work experience in a US financial institution or bank
- Strong communication skills with the ability to prepare clear communication and confidently present meaningful analysis to senior and executive management level.
- Demonstrated experience analyzing business data with the ability to distill large amounts of information down to the critical areas of focus.
- Clear thinker with an ability to think through processes.
- Proven ability to successfully interact with all levels of an organization.
Eligibility Criteria
Master's or Bachelor's degree with 3 years of experience in SAS/Tableau, Mathematics/Statistics, Operations Research, Economics, Computer Science/Engineering or other quantitative majors, or equivalent experience or in lieu of a degree 5 years of analytics experience.
Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details
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For Internal Applicants
- Understand the criteria or mandatory skills required for the role before applying
- Inform your manager and HRM before applying for any role on Workday
- Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
- Must not be any corrective action plan (First Formal/Final Formal, PIP)
- L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
- L8+ who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
Grade/Level: 09
Job Family Group
Data Analytics
