Key Accounts Manager

Responsibilities:

• Maintain and enhance overall relationships with assigned clients, focusing on increasing adoption, ensuring retention, and maximizing satisfaction.
• Develop, prepare, and nurture customers for account growth.
• Guide clients from the sales closure stage through onboarding, training, and ongoing support.
• Identify and develop opportunities for upselling.
• Advocate for customer needs and issues across departments.
• Manage account escalations and program initiatives effectively.

Qualifications:

• Over 2 years of experience in Customer Success/Key Accounts Manager or a related role with a proven track record of increasing customer satisfaction, adoption, and retention.
• Experience in training and education is highly desirable.
• Comfortable working with clients of all sizes.
• Excellent written and verbal communication skills.
• Detail-oriented and analytical mindset.
• Strong team player with the ability to work independently.
• Thrive in a multitasking environment and can adjust priorities swiftly.

Requirements:

• Self-motivated: Driven to excel without needing external pressure.
• Eager to learn, adapt, and continuously improve your work; seek out and utilize help effectively.
• Customer-focused: Committed to helping and serving customers to ensure their success translates to your success.