Key Account Manager

About the company -

Welcome to Content Whale, where we redefine the content industry. With exemplary SEO content fused with captivating visuals, we help businesses become content accelerated entities. Experience the power of our professional approach and unleash your true potential. Join us on the journey to content excellence.

Job Location -

In Office (MIDC Central Road, Andheri (E), Mumbai.)

Job Type -

Full Time Employee

Job Function -

Sales Department

What will you do

The ideal candidate is a motivated, well-organised individual who has a deep understanding

of prospecting and developing strong relationships with customers.

Below is an overview of your roles and responsibilities, but not limited to :

1) Client Acquisition:

- Creating a positive onboarding experience for new clients.

- Operating as the lead point of contact for any and all matters specific to your accounts.

- Connect with the client via call/meeting to understand the requirement. Ask relevant

questions with respect to their requirements and pitch them about the company, its services

and the process we follow.

- Able to draft pitches & proposals for clientele..

- Work with internal teams to develop strategic marketing plans and ensure KPIs are being

met.

- Building strong relationships with clients through the provision of exceptional after-sales

service.

- Assist with challenging client requests or issue escalations as needed.

- Participate in client meetings, presentations and communications with your Account

Executives for ongoing projects.

2) Account Execution:

- Strategizing content pillars and sub pillars as per the client niche and scope of work.

-Ensuring that content strategy meets business objectives.

- Researching and staying up to date on the latest developments in terms of Search Engine

-Optimization, Social Media Management, content trends and consumer behaviour.

- Ensure excellent commercial management of the business handled through the achievement

of business targets, accurate & timely billing & collections

- Ensure systematic documentation and clear communication of client briefs to the internal

team.

- Identify upsell, cross-sell, and renewal opportunities and communicate with the internal and

clients team regularly.

- Communicate clearly the progress of monthly/quarterly initiatives to upper management.

3) Team Management:

- Train, assign, schedule, coach, and discipline the Account Executives.

- Communicate job expectations; planning, monitoring, appraising, and reviewing job

contributions.

- Manage a team of Sales Executives who have niche specific knowledge.

- Help the Sales Executives to draft perfect proposals as per client brief and scope of

Work

4) New to the table

- Review new technologies and brand-building strategies to keep the company afloat in

Digital marketing trends

- Exchanging thoughts and ideas based on certain new projects catered and strategies implemented during the weekly sessions with the team.

- Use of CRM to manage all your accounts and client pipeline.

What do we expect from you

1. Bachelor's Degree in business, marketing, or related field.

2. Excellent written and verbal communication in English

3. 2-4 year experience in digital strategies & content creation

4. The clarity in thought process/problem-solving approach

5. Ability to work in a fast-paced & dynamic environment

6. Experience building long-term professional relationships.

7. Ability to manage multiple projects with strong attention to detail.

8. Ability to work effectively with cross-functional teams and all levels of management.

9. Strong presentation and communication skills

10. Proven experience as an Account Executive, or similar sales/customer service role

Company Culture -

Join a collaborative and flexible work culture that values teamwork and open communication. We foster a collaborative environment where you'll collaborate closely with colleagues, share knowledge, and contribute to our collective success. Enjoy work-life balance with our flexible arrangements, accommodating personal needs while ensuring productivity. Embrace change and be part of an agile organisation that stays ahead, contributing to continuous improvement efforts.

Perks and Benefits -

• Alternate Saturdays off
• Quarterly Rewards and Recognition
• Performance bonus & Incentives
• EPF & ESI
• Health Insurance