Design, develop, and implement customized IVR applications and systems to meet business requirements.- Collaborate with stakeholders, including business analysts and developers, to gather requirements and create functional specifications for IVR solutions.
Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts.
- Test and troubleshoot IVR systems to ensure proper functionality and performance.
Monitor and analyze IVR performance data to identify areas for improvement and optimize call routing and customer interactions.- Collaborate with cross-functional teams to integrate IVR systems with other business systems, such as customer relationship management (CRM) platforms.
Maintain and update IVR scripts, menus, and prompts to reflect changes in business processes or customer requirements.
- Provide support and training to end-users and contact centre agents on using IVR systems effectively.
* Stay informed about industry trends and best practices in IVR technology, and recommend innovative solutions to continuously enhance our customer experience.
- Ensure compliance with regulatory requirements, such as data privacy and security, in all IVR implementations.
Job Type: Full-time
Schedule:
Work Location: In person
