Job Description
IT Support Analyst Customer Integrations
Key word - ITSM SNOW (Service Now) ticket management role with SAP, APIs, SAP Ariba Integrations, various SAP instances globally, SAP Idocs, CXML Structures
Location Any locations in India . Job timing Shift timings 2.30 pm to 11.30 pm
Duration would be minimum 3 months to 6 months of engagement with possible extension. Look for the resources in the range of 5 to 7 years of experience.
Project Overview: 6 months to start then assess for extension. Support Integrations built by the Customer Integrations team, many of which involve SAP. Support Analyst will provide end-user support and troubleshoot issues. Role Scope / Deliverables: Scope / Landscape
Integration/connection trouble shooting Creating new connection in limited capacity
Data Analysis Key Skills: Technical & Analytical Experience with SAP, APIs, SAP Ariba Integrations, various SAP instances globally
OFM or Cloud Integration is a Plus
Familiarity with SAP Idocs, CXML Structures
IT Support Documentation, RCA, KB Article updates, ServiceNow Communication English Required (German / Italian / Spanish a plus) Communicate in a clear and concise manner so that messages are understood by all recipients Ability to understand the ways that non-native English speakers and non-technical users may communicate so that their requests are understood Maintain a positive, professional, and respectful attitude in all business interactions
About Company
ESG is a provider of world-class integrated business, technology, and process solutions on a global delivery platform. Softway Systems Private Limited is a global business consulting company that provides services in Business functions and Information Technology. We believe that today’s Technology is constructing tomorrows’ life. Leveraging functional and domain expertise, global delivery model, and our technology practices, we enable companies to unlock the business potential. Our comprehensive consulting, system integration, and outsourcing services provide customers with an affordable and flexible approach to solving business problems, thereby accelerating success and improving performance.
