IT - Engineer

KEY RESPONSIBILITIES :

• To receive clients calls for installation and/or troubleshooting

• To reach client location, on time defined, for site inspection feasibility

• To understand client requirement, study geography of the clientlocation and record the same

• To help, Sales Marketing team, understand client requirement andsuggest suitable product accordingly

• Suggest improvements in client plan as per feasibility and budget

• To install/service the product appropriately and get call report signedby the client

• To identify the actual fault to provide appropriate solution to theclient for proper functioning of the installed system

• Responsible for trouble-shooting and guiding the client/s throughTeamViewer/Amy Admin or web-based training

• To provide top-of-the-line service to clients with regards to themaintenance of the product/ equipment installed

• To submit call report, to Assistant Manager IT, for every callattended and service provided to the client

• To report and provide call status, to the Assistant Manager IT, afterevery installation / service rendered to the client

• To check and show the configuration of equipment/s to client and takeacknowledgement of the same from the client

• Update and maintain records of, installation and/ or collection

• To be available at all times for prompt/quick availability for fieldsupport

• To report/escalate all service related grievance immediately to theAssistant Manager IT

• To inform the supervisor/s if any spare part need to be replaced

• Maintain update inventory of working / damaged / replaced parts

• Repairing of non-working assets

• To help generate / maintain FAQ s knowledge base

• Self-updating as per upgradation in technology

• To help or provide assistance to other engineers as and when required

• Follow standard operating procedures/process flow to achieve betterresults

• Call-logging with manufacturers as and when required

• Ensure all logged calls are attended within defined TAT

• Getting a declaration signed by the client before addressing anysoftware related issue

• To ensure timely/accurate preparation and submission of visit report

• To ensure completion of monthly/quarterly courtesy visit

• To record, the details of damaged/ replaced equipment s collected fromthe client place, in the gate pass and obtain clients signature on it

• Handover gate pass along with damaged/ replaced equipment s to theStore-In charge

• Any additional work, as assigned by the Management Team, from time totime