Integration Support Engineer

Early Applicant

Exp: 7-9 Years

Job Description

Integration Support : Assist clients/customers with the integration of our products or services into their environments, addressing technical challenges and ensuring successful integration.
Technical Troubleshooting : Identify and resolve integration issues by diagnosing problems, implementing solutions, and collaborating with internal teams as needed.
Documentation : Create and maintain detailed integration documentation, including integration guides, FAQs, and troubleshooting procedures, to aid clients/customers in the integration process.
Client Communication : Maintain clear and effective communication with clients/customers, providing updates on integration progress, issue resolution, and any necessary follow-up.
Technical Expertise : Stay up to date with the latest integration technologies and industry best practices to provide expert advice and guidance to clients/customers.
Collaboration : Work closely with cross-functional teams, including product development, sales, and customer support, to ensure a seamless integration experience for clients/customers.
Training and Education : Conduct training sessions or workshops to educate clients/customers on integration processes and best practices.
Quality Assurance : Perform testing and validation of integrations to ensure they meet established requirements and standards.

You ll be a fit if you have

Bachelors degree in computer science, information technology, or a related field (or equivalent work experience).
7+ years proven experience in integration support or a similar technical support role.
Strong knowledge of integration technologies, protocols, and APIs.
Proficiency in programming/scripting languages (e.g., Python, JavaScript) is a plus.
Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
Exceptional communication skills, both written and verbal.
Customer-focused with a dedication to providing high-quality support and service.
Detail-oriented and organized with the ability to manage multiple tasks and priorities.
Experience with CRM and ticketing systems for support and issue tracking is advantageous.