IWG currently has openings for Inside Sales Account Manager working within our Inside Sales Team. In this role, as an individual contributor an Inside Sales Account Manager will help to find the right solution for new prospects when they express interest in one of our products such as Offices, Virtual Offices, Membership Products to mention just a few.
Our Account Managers will work with businesses of all sizes across a multitude of industries and the role involves engaging with our customers and prospects via a number of channels, including phone, email, SMS and web chat.
Key Accountabilities
- As this is an Inside Sales role, an Inside Sales Account Manager will interact with prospects remotely on phone, email, or other channels and will not meet any prospects face to face.
- This role will entail working at a computer during the scheduled work shift to meet the sales and telephony productivity objectives defined for the role
- Handle inbound and outbound calls with new prospects and existing customers to educate, and inform customers about our products and help them select and sign up for the one that is right for them.
- Work efficiently and effectively in line with company procedures and guidelines, delivering strong business results against our key performance indicators
- Accurately record notes clearly in all relevant systems.
- Recommend improvements that will positively impact sales and efficiency.
- Perform other duties as assigned.
Required Knowledge, Skills and Qualifications
- Proven track record of selling products or service solutions over the phone within a business-to-business sales environment. Rounded sales and service skills (Not a pure cold caller ).
- Professional and clear communication skills with the ability to build rapport with a customer quickly over the phone. (Excellent telephone demeanor).
- Can-do attitude; demonstrates positive attitude toward others; will assist in all areas as needed.
- Works well in a team environment.
- Familiarity with CRM systems a plus.
- Maintains high productivity/high energy level.
- Results driven.
- Willingness to go beyond the job description to meet business goals.
- Fluent in spoken and written English and at least 1 more Indian language (Hindi, Tamil, Bengali, Urdu).
Work Set-up
- Required to work 2-3 times a week in the nearest centre in your location.
