Roles and Responsibilities
- The associate is responsible for generating opportunities through organic, in-house, and marketing channels
- Ensure accurate data entry, input and output tasks w.r.t. user lead-flow funnels
- Ensure adherence to TAT in responding to user queries, requests and/or incoming leads
- Ensure sales pitches delivered are accurate, and set the right expectations with the users.
Additional Information
- Team-oriented with a proactive and collaborative approach to problem-solving.
- Result-oriented way of working with ownership and responsibility
- Ability to work in a fast-paced and dynamic environment.
- Goal-oriented with a focus on achieving sales goals and objectives.
- Coordinate with the backend supply/Operations team to ensure timely fulfilment of orders.
- Ensure a minimum volume of users/leads are reached out to every day.
- Prioritize goal achievement, and hold oneself accountable to targets set with the leadership.
- Track individual sales/conversions made, whilst retaining a high customer satisfaction score.
- Ensure adherence to operating procedures w.r.t. the user flow, the calling flow and the fulfilment processes.
Competencies: Positive attitude, adaptability, and willingness to learn and grow, go-getter attitude
Skills Required:
- Experience with completing the full lifecycle of the customer journey, starting from initial contact, demo & conversion
- Should be proficient in reporting through Excel/Google Sheets/ CRM
- Effective interpersonal skills to work collaboratively with cross-functional teams.
- Good communication skills both written and verbal so that he/she is clear in driving down the message to his team
Education: Bachelor s or master s degree in any domain
Year of Experience: 6 Months 2 years of prior experience with telesales/ sales.
Industry: Healthtech/ medical equipment Healthcare or devices or start-up background is an added edge.
Additional Information
- Team-oriented with a proactive and collaborative approach to problem-solving.
- Result-oriented way of working with ownership and responsibility
- Ability to work in a fast-paced and dynamic environment.
- Goal-oriented with a focus on achieving sales goals and objectives.
