Head Of Customer Relationship Management

About the company

Paradigm Realty is an organization spearheaded with credible experience of delivering cutting edge in the Real Estate industry of Mumbai, by employing global contemporary techniques, ensuring quality standards and timely delivery of the products. We focus majorly onto areas of Western Suburbs of Mumbai.

Our mission as niche property developer is to deliver Avant- Grande homes, which becomes a sojourn of solicitude in multitude city

Key Highlights of the company

1. Paradigm family strength of 275 members

2. 5 On-going projects and 9 delivered with OC

3. 2500+ homes constructed

4. 5M Sq ft of project area acquired

Role:

Head Customer Relation Management

Department Customer Relations

Experience 10 years or more

Job Type Full Time

Location Khar West (Mumbai HO)

Proficiency in excel and report preparation is a must

Real Estate experience would be the first preference

Job Description

• Build & maintain relationships with clients.
• Escalating & resolving the concerns as raised by clients
• Conduct business reviews to make sure that the clients are satisfied with the service
• Coordinate with Internal departments to ensure that the business needs are fulfilled effectively
• Responsible for leading the Post Sales CRM Operations, payments and collections
• Ensure regular monitoring of project, progress and update the clients on the same
• Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service
• To maintain relationship with clients and coordinate on client queries post booking formalities till possession
• To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc
• Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process
• To identify the discrepancies and keep them into the notification of the Management at the right time
• To prepare various reports on daily, weekly, quarterly and monthly basis

Qualifications and skills

1. Relevant Bachelors / Post Graduation degree

2. Proven experience as a CRM and excellent communication skills

3. Strong background in customer acquisition strategies

4. Technical expertise with CRM and analytical systems

5. Preparation of reports on monthly basis

6. Experience in handling a team size of 12 to 15 members

7. Proven experience ranges 10 to 12 years

8. Presentation skills

9. Ability to interact with the Senior management on regular basis

10. Experience in Real Industry is must