Description
We are seeking a highly motivated Guest Relations Executive to join our team. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a passion for providing exceptional customer service. The Guest Relations Executive will be responsible for managing guest inquiries, complaints, and requests while ensuring that guests have an enjoyable and memorable experience. The role requires a strong customer-focused mindset and a willingness to go above and beyond to exceed guest expectations.
Responsibilities
- Responding to guest inquiries, complaints, and requests in a timely and professional manner.
- Providing guests with accurate information about hotel facilities, services, and local attractions.
- Ensuring that guests are satisfied with their experience and resolving any issues or complaints that arise.
- Maintaining a positive and professional demeanor at all times while interacting with guests and colleagues.
- Assisting with check-in and check-out procedures as needed.
- Collaborating with other departments to ensure that guest needs are met.
- Maintaining accurate records of guest interactions and feedback.
- Providing support to other departments as needed.
Skills and Qualifications
- Bachelor's degree in hospitality management or a related field.
- 0-3 years of experience in a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in Microsoft Office and other relevant software.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Fluency in English and one or more local languages.
- Excellent organizational and time management skills.
