Front Office Manager

Description

We are seeking a Front Office Manager with 1-11 years of experience for Canada and Germany. The ideal candidate will have excellent communication and organizational skills, be able to multitask in a fast-paced environment, and have a passion for providing exceptional customer service.

Responsibilities

• Oversee the daily operations of the front desk and reception area
• Ensure that all guests receive a warm welcome and excellent customer service
• Train and supervise front desk staff
• Handle guest complaints and resolve issues in a timely and professional manner
• Maintain accurate records and reports
• Manage room reservations and bookings
• Develop and implement policies and procedures to improve efficiency and customer satisfaction

Skills and Qualifications

• Bachelor's degree in hospitality management or related field
• 1-11 years of experience in front office management
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work well under pressure
• Proficient in Microsoft Office and hotel management software
• Knowledge of local laws and regulations related to the hospitality industry
• Ability to lead and motivate a team
• Passion for providing exceptional customer service
• Fluency in English and one or more local languages